Clinic Liaison/Lead

1 month ago

Maplewood, United States Colon & Rectal Surgery Associates Full time
The Clinic Liaison is responsible for assisting with staffing needs, handling equipment repairs and facility issues.

This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Maplewood and St. Paul locations.

A $2,000.00 sign-on bonus will be offered. The bonus will be paid in three installments; the first installment of $500.00 will be paid out on the pay period after completing 3 months, the second installment of $500.00 will be paid out on the pay period after completing 6 months, and the final installment of $1,000.00 will be paid out on the pay period after completing 12 months of employment. Internal applicants are not eligible for the sign-on bonus.

Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Process and approve staff timecards including Paid Time Off (PTO) requests
  • Monitor work logs and distribution of work to staff
  • Provide input and examples on employee performance to manager to include on employee performance reviews and other performance management needs
  • Monitor phone queues and ask for help when hold times are too long
  • Assist in organizing CRSAL-provided lunches
  • Act as first contact for vendors such as linens and hazardous waste
  • Obtain information and attempt to resolve patient complaints (including HIPAA concerns such as patient received another patient's colonoscopy prep) and IT issues (EMR/OBERD problem solving). Escalate to Regional Manager for any follow up needed.
  • Handle cleaning issues and temperature control
  • Order medical and office supplies
  • Send equipment out for repair and obtain approval of quotes before the repairs are completed
  • Any and all other duties as assigned
  • Refer to applicable job description (e.g., Patient Service Representative, Clinic Assistant, etc.)

Education and Experience Requirements:

  • High School Diploma/Equivalent
  • Experience in healthcare setting required
  • Refer to applicable job description for other requirements

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g., HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic/office during business hours
  • Travel independently throughout the clinic/office (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

  • Clinic/office setting

Notes

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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