Account Manager

1 month ago

Raleigh, United States ClinicalMind Full time

New opportunity ClinicalMind is a full-service Medical Communications Company with extensive experience in specialty therapeutic areas. We offer unique, cutting-edge live and digital initiatives designed to integrate, support, and enhance our client objectives and drive additional engagement with key customers.

ClinicalMind's talented team defines our company. Anyone who works in this business knows that their success is based on one thing above all else - the people. Come join a growing Medical Communications Agency

Job Summary

The Account Manager within our Sensified Department manages assigned clients and projects, directs cross-functional teams, and serves as the client lead, with oversight from the Senior Vice President, Accounts. The role needs to build strong client relationships, listen for new business/growth opportunities, and foster organic growth through excellent client service and project execution. Further, this individual is a true team captain, and knows when it's appropriate to get their hands dirty in the weeds.

Job Responsibilities and Skills

  • Master industry marketing strategy and tactics for assigned brands and disease states
  • Manage projects across account(s) from kick off to delivery - this includes outlining roles and responsibilities for the account team to ensure projects are staffed appropriately
  • Own relationships with core clients: communicate client requirements to the project team, monitor and assist on projects as needed to ensure client expectations and timelines are met (a true team player)
  • Review all account work and program materials for accuracy and alignment with marketing messages and industry standard before it goes to the client
  • Responsible for reporting progress to senior management and ensuring project budgets stay on track
  • Generate and maintain rapport with clients, external experts, and vendors to ensure the highest level of customer service and satisfaction
  • Develop client documents including meeting summaries, tactical recommendations, statements of work, project briefs, follow ups, etc.
  • Lead live or virtual client meetings (travel required)
  • Master and manage financial aspects of assigned business and participate in revenue recognition and accruals
  • Collaborate with senior management on brand planning process, identify ways to integrate ClinicalMind/SENSIFIED solutions within overall brand plans
  • Collaborate with senior management to develop strategically-sound annual tactical plans ensuring brand/client objectives are fully met
  • Can lead new business pitch opportunities (with oversight), including the development of new business materials, PPT pitch capability decks, and other selling tool needs
  • Work with Operations on the approach to projects, ability to assist in developing best practices and processes including the capture of key learnings to support business growth
  • Financial goals and organic selling are associated with this position and will be established with management
  • Manage 1-3 junior account team members, follow ClinicalMind/SENSIFIED Management guidelines and expectations
  • Make positive workplace culture a priority
  • Independently makes decisions to successfully navigate day-to-day changing situations
Minimum Qualifications
  • Excellent communication and organizational skills, attention to detail, and follow-through
  • Broad knowledge of healthcare industry and U.S. and non-U.S. pharmaceutical industry
  • 4-6 years of experience in a relevant function, creative or medical communications agency experience preferred
  • Strategic and solution oriented
  • Experience in client relationship building with flexibility and willingness to travel (up to 20%)
  • Ability to drive process and assist with details, while maintaining big picture oversight
  • Professional demeanor and excellent interpersonal teamwork skills, including team leadership
  • Strong ability to adapt communication style during interactions with clients, vendors, account team, etc. to elicit the best response
  • Resourceful and solution-oriented, proactive in recommending new ideas or solutions
  • Ability to think critically and strategically about the business
  • Solid work ethic and commitment to ClinicalMind's mission and core values
  • Ability to work from Raleigh, NC office 3 days a week (TWTH)

Disclaimer

ClinicalMind provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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