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Insurance Customer Service Representative

2 months ago

Bloomington, United States HAZEN INSURANCE AGENCY INC Full time

Benefits:

401(k) matching

Hazen Insurance Agency LLC is a locally-owned and operated insurance agency committed to providing personalized service and tailored insurance solutions to our clients. With a focus on building long-lasting relationships, we strive to exceed customer expectations and ensure their peace of mind by offering comprehensive insurance coverage and exceptional customer service.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering outstanding service to our clients by addressing their inquiries, providing insurance product information, processing policy changes, and resolving any issues or concerns they may have.

The ideal candidate will have a strong background in customer service, excellent communication skills, and passion for helping others.

Responsibilities:

Serve as Primary Point of Contact

Respond promptly to client requests

Assist clients with policy changes

Process new policy applications

Collaborate with insurance professionals

Handle customer complaints

Maintain accurate client records

Stay informed about industry standards

Qualifications:

High school diploma or equivalent

Previous experience in customer service

Excellent communication skills

Strong interpersonal skills

Detail-Oriented with strong organizational skills

Proficiency in Microsoft Office

Ability to work independently

Commitment to providing high customer service

Benefits:

Competitive Salary

Retirement Savings plan with company match

Paid time off and holidays.

Opportunities for professional advancement

How to Apply:

Please submit your resume and cover letter outlining your qualifications and interest in the position. We look forward to reviewing your application and considering you for this exciting opportunity to join our team at Hazen Insurance Agency.