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Contact Center Representative
2 months ago
Position Status: Non-exemptWork Hours: Mon-Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.Reports To: Contact Center LeaderLocation: Online Education (Orchard Park, NY) Position DescriptionSummary:The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone. Essential Duties and Responsibilities:Productivity: Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %.Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately.Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. College Competencies:Accountability—Takes ownership.Brand Ambassadorship—Understands our brand and messages it to the students.Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes.Delivering Program and College Services—Consistently provides appropriate information and guidance to students, groups, individuals and other stakeholders so that appropriate choices and decisions are made. Manages/Organizes Priorities -- Takes initiative and utilizes resources to ensure priorities are met in a timely manner and corrects problems as they arise. Outcomes Oriented - Makes efficient use of time and resources to achieve successful outcomes. Key Competencies and Skills:Telephone skillsVerbal and written communication skillsListening skillsProblem analysis and problem solvingCustomer service orientationOrganizational skillsGoal orientedAttention to detailJudgmentAdaptabilityTeamworkStress toleranceResilience Qualifications:Degree: High school diploma or equivalentExperience: Previous customer service or sales experienceComputer Skills: Internet savvy with knowledge of Microsoft Office product, including OutlookPhone Skills: High degree of resolving issues over the phone and ability to build rapportPreferred qualifications:Degree: Associates or Bachelor’s degree in relevant fieldExperience: Previous call center and sales experience Physical Demands and Work Environment:Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.Position also requires the use of computer technology/equipment.Position requires the ability to hear conversations and receive information in person and over the telephone.Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly. Apply today for immediate considerationSalary: $37,000 per year ($17.79 per hour).This position is eligible for overtime.Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.Apply now to join our team of student-focused associatesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer. Minimum Salary: 37000 Maximum Salary: 37000 Salary Unit: Yearly
