Community Outreach and Events Coordinator

1 week ago

milwaukee, United States Better Business Bureau Serving Wisconsin Full time

POSITION OVERVIEW:  Plan, manage, coordinate and implement a variety of BBB programs, projects and events to support the BBB mission and increase engagement with local, Wisconsin communities.


PRIMARY RESPONSIBILITIES: includes the following and other duties as assigned.


Plan, coordinate and facilitate BBB® programs, community outreach efforts and events in support of the mission to help advance marketplace trust through education and the support of individuals, businesses and charities operating with integrity including, but not limited to:


  • Educational and networking events for BBB Accredited Businesses in Wisconsin
  • BBB Ethics Awards signature annual event (May)
  • BBB Annual Meeting event (November)
  • Consumer events (such as National Night Out, Scam Jam, fairs and expos)
  • BBB Ethics Awards programs: BBB Torch Awards for Ethics, BBB Spark Awards for Entrepreneurship and BBB Students of Integrity Scholarship program
  • BBB Speaker’s Bureau - speaking engagements and presentations for businesses and consumers 


  • Coordinate and effectively communicate with the marketing team to create/update materials, website and promotions for all events and programs, ensuring maximum efficiency, planning and effectiveness
  • Schedule and organize meetings/events, communicating regularly with stakeholders, presenters and registrants/attendees
  • Coordinate, attend and present at meetings and events, both in person and virtually 
  • Maintain events and outreach calendar, schedule, budgets, surveys and reports
  • Develop and implement new events and/or programs that support the BBB mission in Wisconsin
  • Represent the Better Business Bureau in Wisconsin at events, meetings, and by giving presentations to both large and small groups
  • Create and nurture new and old relationships with community partners, organizations and businesses
  • Refer qualified business leads to the business relations & development team when applicable
  • Assist the marketing department with a variety of tasks as needed


QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


Education and/or Experience: 


  • Relevant Bachelor’s degree OR 3+ years experience
  • Outstanding communication, interpersonal and leadership skills
  • Ability to work independently without direct supervision and professionally represent the BBB brand 
  • Proactive problem solver
  • Excellent attention to detail
  • Friendly, enthusiastic, outgoing and positive attitude
  • Advanced listening and customer service skills 
  • Ability to organize, plan and prioritize workload involving multiple projects at one time independently
  • In-depth knowledge of program and events management and development procedures
  • General knowledge of event technology, social media, Google & Microsoft products, email marketing programs, event registration programs, basic marketing platforms and the ability to troubleshoot


Language Skills:  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to write speeches and speak publicly to both small and large groups of individuals.


Mathematical Skills:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. 


Computer Skills:  To perform this job successfully, an individual should have knowledge of MS Office including Word and Excel, and G Suite.


WORKING CONDITIONS/PHYSICAL REQUIREMENTS: BBB’s work environment is that of a typical office, and the characteristics described here are representative of those an employee may expect to encounter while performing the essential functions of this job. This section is not an all-encompassing, but rather what one might come to expect on a regular basis. 


With reasonable accommodation, this position requires the manual dexterity to sufficiently operate phones, computers, and other office equipment. This person must be able to clearly and accurately communicate to convey information using the English language, both verbally and in writing. The ability to hear and comprehend dialogue spoken at appropriate “dinner-table conversation” levels, and visual acuity capable of drafting, editing, reviewing, and/or comprehending materials drafted in a standard typeface size 10 font or above, are required. Must be capable of sitting and standing for extended periods of time, as well as be able to intermittently push, pull, or lift 15+lbs. of force.  


PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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