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Multifamily Property Management

2 months ago

Des Moines, United States ARTISAN Management Group Full time
ARTISAN Management Group (“AMG”) is a growing multifamily property management firm with a portfolio of communities located in the Midwest. As the vertical property management company of ARTISAN Capital Group (“ACG”), AMG currently owns and operates over 7,000 apartment units in six states. Headquartered in Des Moines, Iowa, with additional offices in Chicago, we are built on a passion to provide community for our residents and team. Live Well, Live ARTISAN.

Position Summary: Multifamily Property Management - Training and Development Coordinator will be instrumental in ensuring that ARTISAN delivers best-in-class service to all team members, and our residents. This role requires a self-starter who is driven, proactive and dedicated to continuous improvement. Previous property management experience is required.
The Multifamily Property Management - Training and Development Coordinator will be responsible for developing and delivering comprehensive training programs, performing administrative tasks, and collaborating with the Senior Vice President and other team members on policy development. This hands-on position involves coaching, mentoring, and training operations team members on programs, policies and procedures to make a significant impact on our growing portfolio.

Key Responsibilities:

Design, develop, and implement custom training programs virtually, onsite, or in training facilities to enhance leasing performance, occupancy rates, and resident experience.
Develop ARTISAN training programs to address specific needs and improve job skills.
Create and/or acquire training procedure manuals, guides, and course materials.
Organize, plan and present various forms of onboarding, orientation, and skills training for team members.
Track and create reports on training outcomes and maintain detailed individual and program training records.
Become an expert in AppFolio, including all workflows and processes.
Assist in property acquisition and disposition procedures to successfully transition properties.

Ongoing Training and Support

Create and maintain a database of associate designations and certifications.
Collaborate with the HR Coordinator on onboarding and ongoing employee education.
Train new hires on ARTISAN policies and procedures using best practices.
Implement and monitor Grace Hill and other training modules for all associates.
Provide onsite coverage in the event of extended or unexpected team absences.
Gather and evaluate information from employees and management to identify areas needing additional training.
Attend seminars and meetings to learn new training methods and apply this knowledge to improve future trainings.
Evaluate employee engagement and performance, providing feedback and coaching as needed.
Collaborate with corporate department leads to develop training for new initiatives or product launches.

Customer Interaction and Support:

Act as a point of escalation for resident service issues, ensuring timely and satisfactory resolution.
Analyze prospect and resident feedback and complaints to identify trends and opportunities for improvement.
Develop and implement strategies to enhance overall resident satisfaction.
Google Review response and training.

Collaboration and Coordination:

Work closely with regional managers and onsite teams to delegate training tasks.
Market company training opportunities for employees and encourage participation.
Inform employees about scheduled training and track their progress.
Develop and refine ARTISAN policies and procedures related to customer service and experience in collaboration with the SVP.

Administrative Duties:

Maintain accurate records of training sessions, attendance and outcomes.
Prepare reports and presentations for senior management regarding training effectiveness and resident satisfaction metrics.
Coordinate with various departments to ensure alignment of resident experience initiatives.
Recommend training materials and methods, manage in-house training equipment, and facilities.
Assist in creating annual training budgets in collaboration with leadership.
Track and coordinate staff continuing education and certifications.
Identify and implement employee retention strategies.
Perform other related duties and responsibilities as required.

Essential Qualities:

Friendly personality with a genuine desire to help others.
Ability to think clearly and make quick decisions.
Strong numeracy and logistical planning skills.
Professional manner and calm, rational approach to variable situations.
Flexibility and a "can do" ARTISAN mentality.
Strong organizational skills and team-building abilities.
Commitment to fostering a positive culture.

Skills and Competencies:

Exceptional professional communication, both oral and written.
Strong organizational, administrative, and leadership abilities.
High level of detail orientation and accuracy.
Ability to work independently and collaboratively.

Qualifications:

Degree in business administration or a related field.
Minimum of 2 years of experience in a training or educational role
Minimum of 2 years of experience in multifamily property management required.
Experience designing, developing, and delivering training programs to diverse audiences.
Effective time management and ability to meet deadlines.
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
AppFolio experience preferred.

Outstanding Health Benefits & Paid Time Away

Health insurance
Dental insurance
Vision coverage
Flexible spending accounts
Company paid short-term & long-term disability insurance
EAP (Employee Assistance Program)
Voluntary benefits (life insurance, critical illness & disability)
401K with 3% annual match
Vacation/sick leave
Ten paid Holidays annually
Birthday PTO day

Additional Information:

Reports To: SVP of Operations

Job Type: Full-Time

Work Location: Des Moines, Iowa.

Travel: Up to 25% as needed

ARTISAN Management Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Now is your opportunity to be a part of this diverse and inclusive, growing community. Apply Today

Artisan Management Group | Des Moines, IA