Director of School Operations

Job Title: Director of Operations Location: The Queen City Academy Charter School Reports To: Chief Executive Officer (CEO) & Business Administrator FLSA Status: Full-Time, Exempt Position Overview The Director of Operations (DOO) plays a critical leadership role in ensuring the effective, efficient, and mission-aligned operation of all non-instructional functions of the school. This includes oversight of finance, communications, office administration, facilities, compliance, and non-instructional personnel. The DOO creates and manages systems that support school-wide success and ensures that day-to-day operations align with the strategic vision of the school. The person in this role must be a self starter Key Responsibilities Finance & Budget Management Develop and monitor the school’s annual budget in collaboration with the School Business Administrator, CEO and Board. Coordinates with the School Business Administrator to manage financial reporting, forecasting, and monthly reconciliations. Coordinate with external finance partners, auditors, and back-office service providers. In Coordination with the School Business Administrator, oversees procurement, vendor contracts, and purchasing systems to ensure transparency and cost-effectiveness. Maintain accurate financial and vendor records in compliance with local, state, and federal requirements. Serves as the Custodian of School Records in accordance with the Open Public Records Act (OPRA). Office Management & Administrative Systems Supervise the front office team to ensure a welcoming and efficient experience for students, families, staff, and visitors. Manage and Monitor effective systems for student records, enrollment, attendance, supply management, and school-wide scheduling. Oversee logistics for school events, testing, and other operational milestones. Personnel & Human Resources Oversee the HR functions such as onboarding and registration in state systems/ databases Oversee office staff, custodians, and external service providers. Manage hiring, onboarding, training, and evaluation for operations team members. Maintain accurate and confidential HR records; ensure compliance with employment laws and internal policies. Foster a positive, collaborative workplace culture across non-instructional departments. Facilities & Compliance Oversee the maintenance, safety, and cleanliness of the school facility. Work with the maintenance supervisor of grounds and facility on upgrades and repairs with vendors and contractors. Ensure compliance with health, safety, and legal standards, including charter, local, state, and federal regulations. Lead emergency preparedness planning and drills in coordination with school leadership. Communications & Stakeholder Engagement Manage internal and external school communications to ensure clarity, consistency, and alignment with school values. Support leadership in preparing materials for Board meetings, community events, and fundraising initiatives. Serve as a liaison between the school and external partners, ensuring clear and timely communication. Qualifications Bachelor’s degree required; Master’s degree or MBA preferred. 5+ years of operations, finance, or communications leadership experience, preferably in a school or mission-driven organization. Demonstrated experience managing budgets and implementing systems across teams. Excellent written and verbal communication skills, with a strong attention to detail. Proven ability to manage staff, prioritize tasks, and meet deadlines in a fast-paced environment. Mission-driven, with a commitment to equity, excellence, and community-centered leadership. Compensation & Benefits Salary Range: $80,000 - $100,000 Competitive salary based on experience Comprehensive health, dental, and vision benefits Retirement plan options Paid vacation and holidays Professional development opportunities #J-18808-Ljbffr