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Associate Operations Manager

1 month ago

Middletown, United States TransCore Full time
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Associate Operations Manager to join our team in Middletown, Pennsylvania.

Essential Duties and Responsibilities include but are not limited to the following:

  • Monitor all incidents and tasks for SLA requirements in ServiceNow.
  • Yearly site visits to ensure proper site condition.
  • Approve vacation of reports to assure statewide coverage.
  • Submit monthly duty roster to the PTC.
  • Submit quarterly propane report.
  • Submit monthly parts usage and TransCore part usage reports to Service Director for billings.
  • Update 531 inventory.
  • Post monthly PM reports to share site.
  • Prepare root cause analysis reports for incidents.
  • Identify recurring issues and develop a plan to address.
  • Schedule tower climbers for necessary services.
  • Shared duites to include:
    • Approve invoices for accounting.
    • Update 531 inventory.
    • Approve Pcard invoices.
    • Approve employee expense submissions.
    • Approve timecard submissions.
    • Track all parts usages and make sure ServiceNow is updated.
    • Update ServiceNow hardware database for new and existing hardware.
    • Update ServiceNow locations, models, companies, sub-categories as needed.
    • Update ServiceNow maintenance plans as needed.
    • Interview and hire personnel.
    • Submit PTC on boarding documentation.
    • Salary planning.
    • Appraisals.
    • Update Samsara events and coach.
    • Attend monthly PTC staff meetings and update status of issues. SLA for not attending.
    • Attend PTC ServiceNow and various department's project meetings.
    • Approve ServiceNow documentation updates.
    • Approve ServiceNow knowledge base submissions.
Required Skills and Experience:
  • 1 to 2 years of management experience in the Electronics field or 5 to 10 years of electronic service.
  • Valid Drivers License and clean driving history
Desired Skills:
  • Familiarity with ServiceNow.
  • Ability to manage multiple priorities and easily adapt to change.


Education: Bachelor's degree or equivalent combination of education and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)