Office Manager
3 weeks ago
Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.
We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
Our Newest Opportunity:
Summary:
The Office Manager will primarily be responsible for managing general office duties and providing marketing and team support as needed.
Essential Duties and Responsibilities (include but are not limited to):
Office Management
•Warmly answer telephone calls and appropriately direct caller
•Welcome and assist visitors, clients, prospects, and vendors.
•Coordinate the daily operations and organization of the office.
- Coordinates the ordering and restocking of office supplies, beverages, snacks, business cards, folders, envelopes, etc.
- Initiate and implement cost effective strategies for office operations as directed by management team.
- Manages annual supplies budget as directed by management team.
•Ensure shared spaces remain presentable (supply closets, conference rooms, hoteling offices, break rooms, etc.)
- Ensure kitchen is prepped and ready for each day by monitoring dishwasher and coffee machine.
•Oversee all arrangements for client, prospect, and vendor meetings (room arrangements, catering needs, setup, teardown, etc.)
- Assist in setting up meetings and troubleshooting IT issues with Zoom, phones, and internet issues in conference rooms.
- Create and update meeting PowerPoints as needed.
•Manage mail by delivering outgoing mail to specific drop offs (correct vendor) and picking up mail and packages and delivering to team members as needed.
- Serve as the receiving clerk and outbound leader for USPS, UPS, and FedEx.
- Scan and send documents to corporate office as needed.
•Submit IT service tickets and assists with issues that affect individual team members and/or the entire office such as server issues.
•Other administrative support as determined by management team.
•Other projects as assigned by management team.
Marketing Support
•Manage the logistics for client and prospect gifting campaigns (birthdays, holidays, bereavement, etc.) and events, including coordinating with Marketing for the onsite availability of certain marketing materials and collateral for clients and prospects.
•Coordinate with Marketing for client and prospect events, off and on-site visits, to include:
- Preparation of meeting agendas, marketing and presentation materials, and refreshments
- Assist Producer with coordinating schedules for OneDigital team, and prospective client(s)
- Attendee registration and display assembly
Culture & Events Coordination
•Act as a culture champion, ensuring business practices, strategies, office procedures and daily operations align with cultural expectations.
•Comanages internal staff events and recognition including planning and communications.
•Implement national OneDigital employee initiatives/events (IE. Digital DASH).
Client Services Support
•Eligibility transactions for clients, including downloading reports from their benefit management systems to update carrier portals with new hire elections and terminations.
•Onsite support at a client location(s) to assist with enrollment and employee questions.
•Assistance with carrier enrollment census templates for submissions after open enrollment. This could include transposing paper enrollment elections into the carrier enrollment census template or manipulating data from a benefit report into the necessary format for submission to the carrier.
•Update client records, policy/products information and data in CRM as needed.
Qualifications, Skills and Requirements:
•Prioritizes conflicting needs; manages matters proactively and follows through on projects to successful completion.
•Excellent verbal and written communication skills
•Good interpersonal and customer service skills
•Exceptional organization skills
•Ability to perform well within a team as well as independently.
•Must be self-motivated, flexible, and disciplined.
•Must be able to produce accurate work despite frequent interruptions.
•Able to maintain confidentiality.
•Advanced proficiency in Microsoft Office Suite
•Must have a solid background in process-based operations as well as a thorough understanding of information technology.
•Knowledge of CRM and ERP tools and software solutions is highly desirable.
Education, Training and Experience:
•Two or more years of experience in employee health & welfare benefits preferred.
•Exceptional MS Office experience required, to include Excel, Word and PowerPoint.
•Knowledge of medical benefit terminology and how to read Explanation of Benefit Statements, preferred
•Proven track record in customer service, preferred
•Bachelor's Degree, preferred
•Familiarity with database applications, a plus
Other:
Health + Life License not required but a plus
Physical Requirements/Miscellaneous
1. This position involves light lifting and transporting of boxes that may weigh up to 25 pounds each and be awkward to carry.
2. This position may require getting to and from client locations. For that, it is typically expected that one will maintain a valid driver's license and own a reliable vehicle.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
City and County of San Francsico
City of Los Angeles
County of Los Angeles
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
Thank you for your interest in joining the OneDigital team
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