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Service Manager

2 months ago

St Louis, United States GPAC Full time

Service Manager

Join our 100-year-old, family-owned company renowned for delivering exceptional customer experiences and innovative solutions. We are seeking a Service Manager to lead and manage our extensive network of external service technicians across the U.S. and Canada.

Key Responsibilities:


  • Relationship Management: Develop and maintain strong relationships with external service technicians, ensuring they align with our company culture and standards.
  • Efficiency and Metrics: Oversee metrics to ensure repairs are conducted efficiently and effectively, continuously improving service delivery.
  • Collaboration: Partner with an experienced call center team to provide troubleshooting assistance and support escalated issues. Facilitate collaboration with internal departments, including sales, technical service, engineering, and technical publications.
  • Continuous Improvement: Identify, cultivate, and maintain key partnerships. Use data and analysis to drive continuous improvements in service processes and efficiency.
  • Training and Development: Host training events and give presentations as needed. Assess and address field technician training requirements to maintain high-quality service.
  • Strategy and Compliance: Develop and maintain service strategies, ensure warranty and service processes align with market conditions, and support parts and service needs.
  • Customer Feedback: Use customer feedback to implement effective training and continuous improvement initiatives.
  • Support New Initiatives: Contribute to the commercialization process for new product launches, ensuring service provider support and parts distribution are in place.

Qualifications:


  • Technical degree or equivalent experience.
  • 3-5 years of industry experience (combining education and experience).
  • Strong technical background with experience managing networks.
  • Excellent communication and interpersonal skills.
  • Ability to collaborate with cross-functional teams and build relationships.
  • Experience in sales and customer service.
  • Ability to teach and mentor others.
  • Flexibility to travel and adapt to a dynamic work schedule.
  • Strong critical thinking skills.

Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted. If you would like to learn more about Manufacturing opportunities, contact Dan Poel with gpac. Resumes can be confidentially sent to dan.poel@gogpac.com

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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.