Service Delivery Manager

1 day ago


St Louis, Missouri, United States gpac Full time
Job Title: Service Manager

GPAC is seeking a seasoned Service Manager to lead our service teams and drive exceptional customer satisfaction. As a key member of our team, you will oversee daily operations, mentor team members, and implement innovative strategies to optimize performance and efficiency.

Key Responsibilities:
  • Lead Daily Operations: Manage the customer service team, ensuring smooth service delivery and adherence to operational procedures.
  • Drive Team Success: Recruit, coach, and develop team members, fostering a positive, motivated environment.
  • Enhance Customer Satisfaction: Handle escalated inquiries, implementing strategies to boost satisfaction and loyalty.
  • Data-Driven Improvement: Analyze performance metrics, identify opportunities for process enhancements, and drive continuous improvement.
  • Embrace Innovation: Leverage cutting-edge technology and industry trends to elevate service delivery.
Qualifications:
  • Bachelor's degree in Business, Communications, or related field.
  • Proven leadership in customer service or call center management.
  • Strong communication, data analysis, and problem-solving skills.
  • Expertise in customer service software and CRM systems.
  • Manufacturing industry experience is a plus.

GPAC is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced Service Manager looking to join a dynamic team, please submit your resume for consideration. We look forward to reviewing your application.



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