Assistant Service Manager

4 weeks ago

St Louis, United States Suntrup Automotive Group Full time

Job Title: Assistant Automotive Service Manager
Location: Suntrup Automotive Group - St. Louis, MO
Job Type: Full-Time
Salary: Competitive base salary + performance-based bonuses

About Us:
At Suntrup Automotive Group, we are committed to providing exceptional service and high-quality automotive care to our customers. As a trusted dealership, we offer a wide range of services, from routine maintenance to complex repairs, ensuring that our customers' vehicles run smoothly and efficiently. We seek an experienced and customer-focused Assistant Service Manager to join our team and help lead the service department.

Job Summary:
The Assistant Automotive Service Manager will assist the Service Manager in overseeing the daily operations of the service department, ensuring a seamless customer experience and efficient workflow. The role involves managing service technicians, maintaining service schedules, and ensuring the highest standards of service quality and customer satisfaction.

Key Responsibilities:

  • Assist in managing the day-to-day operations of the service department, including scheduling, workflow management, and customer interactions.
  • Support the Service Manager in achieving departmental goals, including revenue targets and customer satisfaction metrics.
  • Ensure all service team members adhere to dealership policies, procedures, and safety standards.
  • Work closely with technicians to ensure timely and accurate vehicle repairs and maintenance.
  • Address customer inquiries and concerns promptly, ensuring a positive experience from check-in to vehicle pickup.
  • Help coordinate warranty work and communicate with manufacturers and extended warranty companies.
  • Oversee the accurate documentation of repair orders, service reports, and customer communication.
  • Assist in training and mentoring service advisors and technicians to improve efficiency, technical skills, and customer service.
  • Monitor the performance of the service team, identifying areas for improvement and implementing corrective actions when necessary.
  • Participate in hiring and onboarding new service staff as needed.

Qualifications:

  • Previous experience in an automotive service role, with a proven track record of leadership and customer service excellence.
  • Prior experience in a supervisory or management position within a dealership service department is preferred.
  • Strong technical knowledge of vehicle maintenance and repair processes.
  • Excellent communication and interpersonal skills, with the ability to handle customer concerns with professionalism and empathy.
  • Strong organizational and multitasking abilities, with the capability to manage a fast-paced work environment.
  • Proficient in dealership management software and service scheduling systems.
  • ASE certification or equivalent experience is a plus.
  • Valid driver’s license with a clean driving record.

Benefits:

  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, including vacation and holidays.
  • Opportunities for career growth and professional development.
  • Employee discounts on vehicle services and purchases.

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