National Support Specialist

1 month ago

hickory, United States Seneca Resources Full time

Are you a multitasker that enjoys problem-solving? Would you be described as always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you


As an entry-level position, our client will help train and introduce you to the dynamic and quickly evolving technology industry.


What You Will Be Doing:

Our client’s National Support Specialists are the daily point of contact for their customers and technicians on support tickets. As part of the Support team, you will work on move-add-changes, troubleshooting, and break-fix tickets nationwide. Your primary focus is to schedule technicians, deliver red carpet service to clients, help resolve issues in the field, and close out tickets in a timely manner.


Our client is a nationwide leader in providing design, engineering, and project management services for workplace technology, focused on creating and supporting technology-enabled spaces. Their culture emphasizes trust, respect, and commitment, offering substantial growth opportunities, a KPV-based bonus plan, 100% paid medical and dental, and a supportive environment that values diversity and individual contributions.


Note: This is an in-office position in Hickory NC working 8am – 5pm hours.


Duties and Responsibilities:

  • Coordinate and communicate between clients and technicians.
  • Ensure all support services are scheduled and closed in a timely manner.
  • Prioritize client satisfaction and deliver superior customer service.
  • Provide estimates for small to medium-sized projects.
  • Manage activities coordinate between our field technicians, on-site contacts, and clients.
  • Work effectively with other parts of the organization to address and resolve customer issues.
  • Update and maintain CRM/project management software with project status updates.


Key Qualifications

  • Associate degree preferred or equivalent work experience
  • Preferred technical knowledge of one or more of the following:
  • Networking
  • Access Control
  • CCTV
  • Low Voltage cabling
  • Wireless networks
  • AV Systems
  • Intrusion detection systems
  • Doer - Someone who enjoys crossing tasks off their to-do list and solving problems
  • Customer Obsessed - Someone who operates with a sense of urgency keeps client satisfaction top of mind
  • Good organization and communication skills (written and verbal)


About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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