Support Specialist

4 weeks ago


Hickory, United States The Ōnin Group Full time

Are you a multitasker that enjoys problem-solving? Would you be described as someone who is always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you As an entry-level position, our team will help train and introduce you to the dynamic and quickly evolving technology industry.


What You Will Be Doing:

Our National Support Specialists are the daily point of contact for our clients and technicians on support tickets. As part of the Support team, you will work on move-add-changes, troubleshooting, and break-fix tickets nationwide. Your primary focus is to schedule technicians, deliver red carpet service to clients, help resolve issues in the field, and close out tickets in a timely manner.


Duties and Responsibilities:

  • Coordinate and communicate between clients and technicians.
  • Ensure all support services are scheduled and closed in a timely manner.
  • Prioritize client satisfaction and deliver superior customer service.
  • Provide estimates for small to medium size projects.
  • Manage activities coordinate between our field technicians, on-site contacts, and clients.
  • Work effectively with other parts of the organization to address and resolve customer issues.
  • Update and maintain CRM/project management software with project status updates.


Key Qualifications

  • Associate degree preferred or equivalent work experience


Preferred technical knowledge of one or more of the following

  • Networking
  • Access Control
  • CCTV
  • Low Voltage cabling
  • Wireless networks
  • AV Systems
  • Intrusion detection systems


Qualities of Candidates that would be successful in this role:

  • Doer - Someone who enjoys crossing tasks off their to-do list and solving problems
  • Customer Obsessed - Someone who operates with a sense of urgency keeps client satisfaction top of mind
  • Organized - Someone who enjoys being organized
  • Communicative - Someone who exhibits great written and verbal communication skills


Benefits:

  • KPV (key performance variables) Based Bonus plan for high performers
  • 100% Paid Medical and Dental
  • Up to dollar-for-dollar 401k matching (you are eligible for this after your 90-day waiting period)
  • 15 days of PTO in your first two years and more with tenure
  • Family 1st moto and belief
  • Promotions and room for growth within


  • IT Support Specialist

    4 weeks ago


    Hickory, North Carolina, United States City of Hickory (North Carolina) Full time

    As a key member of the City of Hickory\u2019s Information Technology team, the IT Support Specialist will provide critical support for a wide range of technology systems, including desktop computers, laptops, printers, projectors, and library automation technology. This role will also involve troubleshooting and repairing software and hardware issues to...

  • Support Specialist

    4 weeks ago


    hickory, United States The Ōnin Group Full time

    Are you a multitasker that enjoys problem-solving? Would you be described as someone who is always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you! As an entry-level position, our team will help train and introduce you to the dynamic and quickly...

  • Support Specialist

    1 month ago


    Hickory, United States The Ōnin Group Full time

    Are you a multitasker that enjoys problem-solving? Would you be described as someone who is always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you! As an entry-level position, our team will help train and introduce you to the dynamic and quickly...

  • Support Specialist

    1 month ago


    Hickory, United States The Ōnin Group Full time

    Are you a multitasker that enjoys problem-solving? Would you be described as someone who is always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you! As an entry-level position, our team will help train and introduce you to the dynamic and quickly...


  • Hickory, North Carolina, United States Appalachian State Full time

    Job Title: Technology Support SpecialistWe are seeking a highly skilled Technology Support Specialist to join our team at Appalachian State University. As a key member of our IT department, you will be responsible for providing top-notch technical support to our faculty, staff, and students.Key Responsibilities:Provide technical support for a wide range of...


  • Hickory, North Carolina, United States Caregiver, Inc. Full time

    Job Title: Caregiver Support SpecialistAbout the Role:We are seeking a dedicated and compassionate Caregiver Support Specialist to join our team at Caregiver, Inc. in Old Hickory, TN. As a Caregiver Support Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to lead their unique lives with...


  • Hickory, United States Seneca Resources Full time

    Are you a multitasker that enjoys problem-solving? Would you be described as always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you!As an entry-level position, our client will help train and introduce you to the dynamic and quickly evolving...


  • hickory, United States Seneca Resources Full time

    Are you a multitasker that enjoys problem-solving? Would you be described as always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you!As an entry-level position, our client will help train and introduce you to the dynamic and quickly evolving...


  • hickory, United States Seneca Resources Full time

    Are you a multitasker that enjoys problem-solving? Would you be described as always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you!As an entry-level position, our client will help train and introduce you to the dynamic and quickly evolving...


  • Hickory, United States Seneca Resources Full time

    Are you a multitasker that enjoys problem-solving? Would you be described as always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you!As an entry-level position, our client will help train and introduce you to the dynamic and quickly evolving...


  • Hickory, United States LifePoint Health Full time

    Job SummaryAs a Clinical Support Specialist at Frye Regional Medical Center, you will play a vital role in providing high-quality patient care and support to our clinical teams. This role involves performing routine clinical and administrative duties, including taking vital signs, documenting patient information, and preparing equipment for medical...


  • Hickory, North Carolina, United States HealthCare Support Full time

    Job Title: Travel Nurse RN RehabilitationHealthcare Support is seeking a skilled travel nurse RN rehabilitation professional to join their team.Job Description:Specialty: RehabilitationDiscipline: RNDuration: 13 weeksHours: 36 hours per weekShift: 12 hours, daysEmployment Type: TravelAs a travel nurse RN rehabilitation professional, you will have the...


  • Hickory, North Carolina, United States Seneca Resources Full time

    About the RoleWe are seeking a highly organized and customer-focused Support Operations Specialist to join our team at Seneca Resources.This is an exciting opportunity for someone who enjoys problem-solving, multitasking, and delivering exceptional customer service.As a Support Operations Specialist, you will be the primary point of contact for our customers...

  • Paralegal Specialist

    3 weeks ago


    Hickory, North Carolina, United States Jobot Full time

    Exciting Opportunity for a Paralegal SpecialistJobot is seeking a highly skilled Paralegal Specialist to join our team. As a Paralegal Specialist, you will be responsible for drafting and filing legal documents, conducting legal research, and assisting with case management and trial preparation. You will also communicate with clients, experts, and legal...


  • Hickory, North Carolina, United States Appalachian State Full time

    Job SummaryWe are seeking a highly skilled Technology Support Analyst to join our team at Appalachian State. As a key member of our IT Support Services team, you will be responsible for providing top-tier customer support, resolving service requests, and maintaining a high level of technical expertise.Key ResponsibilitiesProvide technical support to faculty,...

  • To Go Specialist

    3 weeks ago


    Hickory, North Carolina, United States Red Lobster Full time

    Job Summary: As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional takeout experiences to our guests. This role involves taking accurate orders, assembling prepared food and drink orders, and managing transactions with a focus on providing personalized service and food and drink suggestions.Key Responsibilities:Enhance...

  • Nurse Specialist

    3 weeks ago


    Hickory, North Carolina, United States Frye Regional Medical Center Full time

    Nurse Specialist OpportunityFrye Regional Medical Center is seeking a skilled Nurse Specialist to join our team. As a Surgical Care Professional, you will be responsible for providing exceptional patient care and contributing to a collaborative and supportive work environment.About the RoleThis position offers a unique opportunity to work in a dynamic and...

  • Nurse Care Specialist

    4 weeks ago


    Hickory, North Carolina, United States BAYADA Home Health Care Full time

    Job OverviewBAYADA Home Health Care is seeking a skilled Nurse Care Specialist to join our team. As a Nurse Care Specialist, you will provide high-quality patient care and support to individuals in their homes.Key Responsibilities:Deliver patient-centered care to individuals of all ages and acuity levelsCollaborate with healthcare teams to develop and...

  • Nurse Specialist

    3 weeks ago


    Hickory, United States Frye Regional Medical Center Full time

    Frye Regional Medical Center is seeking a skilled Nurse Specialist to join our Cardiovascular Intensive Care Unit team. As a Nurse Specialist, you will be responsible for providing exceptional patient care and utilizing your specialized plan-of-care intervention to make a meaningful impact in the lives of those we serve.Key Responsibilities:Perform plan of...


  • Hickory, North Carolina, United States Frye Regional Medical Center Full time

    Job Title: RN - Intermediate Care SpecialistJob Summary:We are seeking a skilled RN - Intermediate Care Specialist to join our team at Frye Regional Medical Center. As a travel nurse, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and collaborating with a multidisciplinary...