Current jobs related to Assistant Branch Experience Manager - San Jose - SCCFCU

  • Branch Experience Manager

    4 weeks ago

    San Jose, California, United States SCCFCU Full time

    Job SummaryThe Branch Experience Manager is responsible for overseeing the administrative functions of the branch experience area, ensuring alignment with best practices, industry standards, and internal policies. This role involves managing and overseeing various area functions, including member experience, branch performance measurement, process...

  • Branch Experience Manager

    3 days ago

    San Jose, California, United States SCCFCU Full time

    The Branch Experience Manager is responsible for overseeing the administrative functions of the branch experience area in their assigned branch, ensuring the implementation of the organization's branch strategic objectives.This includes, but is not limited to, the management and oversight of the following area functions:Measurement of branch performance -...

  • Branch Experience Manager

    2 weeks ago

    San Jose, California, United States Santa Clara County Federal Credit Union Full time

    Job Title: Branch Experience ManagerSanta Clara County Federal Credit Union is seeking a highly skilled and experienced Branch Experience Manager to join our team. As a key member of our organization, you will be responsible for directing and managing all administrative functions of the branch experience area in your assigned branch.Key...

  • Branch Experience Manager

    3 days ago

    San Jose, California, United States Santa Clara County Federal Credit Union Full time

    Job SummaryThe Branch Experience Manager is responsible for directing and managing all the administrative functions of the branch experience area in their assigned branch, in accordance with best practices, industry standards, legal and regulatory requirements, and internal policies and procedures to ensure the implementation of the organization's branch...

  • Branch Experience Director

    2 weeks ago

    San Jose, California, United States Santa Clara County Federal Credit Union Full time

    Job Title: Branch Experience ManagerJob Summary:The Branch Experience Manager is responsible for overseeing the administrative functions of the branch experience area, ensuring the implementation of the organization's branch strategic objectives. This includes managing member experience, measuring branch performance, process engineering, branch campaign...

  • Branch Experience Director

    2 weeks ago

    San Jose, California, United States SCCFCU Full time

    Job SummaryThe Branch Experience Manager is responsible for overseeing the administrative functions of the branch experience area in their assigned branch. This includes managing and overseeing various area functions, such as member experience, branch performance measurement, process engineering and improvement, branch campaign management, team member...

  • Branch Manager

    1 month ago

    San Jose, California, United States PTSolutions Full time

    Job Title: Branch ManagerPTSolutions, a leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States, is seeking a Branch Manager to lead the operations of our San Jose, CA branch and team of 10-15 employees.Key Responsibilities:Responsible for branch performance, including customer service, warehousing,...

  • Branch Manager

    2 weeks ago

    San Jose, California, United States Restaurant Depot Full time

    Job Title: Branch ManagerJob Summary:We are seeking a highly skilled and experienced Branch Manager to lead our warehouse operations at Restaurant Depot. As a key member of our management team, you will be responsible for ensuring the efficient operation of the Branch, providing exceptional customer service, and driving sales growth.Key...

  • Branch Manager

    2 weeks ago

    San Jose, California, United States Restaurant Depot Full time

    Job Title: Branch ManagerPosition Summary:As a Branch Manager at Restaurant Depot, you will be responsible for ensuring the efficient operation of the Branch to guarantee customer satisfaction and projected bottom-line profit. You will manage personnel issues and supervision, maintain a positive company image by providing courteous, friendly, and efficient...

  • Branch Manager

    2 weeks ago

    San Jose, California, United States Wells Fargo Full time

    About the RoleWe are seeking a highly skilled and experienced Branch Manager to lead our team in the Consumer, Small and Business Banking division. As a Branch Manager, you will be responsible for leading, managing, and developing a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and...

  • Branch Manager

    2 weeks ago

    San Jose, California, United States Wells Fargo Full time

    About This RoleWells Fargo is seeking a highly skilled and experienced Branch Manager to lead our National Branch Network team. As a key member of our Consumer, Small and Business Banking division, you will be responsible for leading, managing, and developing a diverse team of direct and indirect reports, creating a culture that fosters engagement and...

  • Branch Manager Associate

    2 weeks ago

    San Jose, California, United States Golden 1 Full time

    Job Title: Associate Branch Manager IIAt Golden 1, we are seeking a highly skilled and experienced Associate Branch Manager II to join our team. As a key member of our branch operations team, you will be responsible for delivering exceptional member experiences, supervising and directing the daily activities of Member Service Specialists, and ensuring...

  • Branch Manager II

    2 weeks ago

    San Jose, California, United States Golden 1 Full time

    Job SummaryWe are seeking a highly skilled and experienced Branch Manager II to join our team at Golden 1. As a key member of our branch operations team, you will be responsible for delivering exceptional member experiences, supervising and directing the daily activities of Member Service Specialists, and ensuring compliance with all policies and...

  • Branch Manager Trainee

    1 week ago

    San Jose, California, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Branch Manager Trainee to join our team at DAIKIN COMFORT TECHNOLOGIES DIST INC. As a Branch Manager Trainee, you will have the opportunity to learn and develop the skills necessary to succeed in a fast-paced sales and service environment.Your primary responsibilities will include:Assisting in...

  • Branch Manager

    3 days ago

    San Jose, California, United States American Rental Association Full time

    Unlock Your Potential as a Branch ManagerAs a Branch Manager at American Rental Association, you'll be the driving force behind a major business enterprise. You'll have the opportunity to lead a talented team in various roles, from sales and service to maintenance and drivers. Your goal will be to ensure enthusiastic and informed customer service, while...

  • Branch Manager

    7 days ago

    San Jose, California, United States Bemana, LLC Full time

    Job DescriptionWe are seeking a highly motivated and dynamic Branch Manager to oversee a growing operation within the Trench Safety/Construction Industry.In this role, you will have the opportunity to manage a diverse team across multiple functions, including sales, service, maintenance, and logistics.You will ensure excellent customer service, operational...

  • Branch Operations Manager

    4 weeks ago

    San Jose, California, United States Berkshire Production Supply Full time

    Branch Manager Job DescriptionBerkshire Production Supply LLC is seeking a highly skilled Branch Manager to lead our San Jose, CA branch and team of 10-15 employees. As a key member of our team, you will be responsible for driving branch performance, customer service, and sales growth.Key Responsibilities:Lead branch operations, including customer service,...

  • Branch Manager

    4 weeks ago

    San Jose, California, United States American Rental Association Full time

    Branch Manager Job DescriptionAs a Branch Manager at United Rentals, you will be responsible for leading a major business enterprise. You will have the opportunity to hire and motivate a team of sales and service professionals, as well as manage the overall branch operations to ensure safety, productivity, customer service, and profitability.Key...

  • Branch Manager

    2 weeks ago

    San Jose, California, United States Bemana Power Recruitment Full time

    Branch Manager Job DescriptionWe are seeking a highly motivated and experienced Branch Manager to lead our growing operation in the Trench Safety/Construction Industry. As a key member of our team, you will be responsible for managing a diverse team across multiple functions, including sales, service, maintenance, and logistics.Key Responsibilities:Manage...

  • Branch Service Manager

    3 weeks ago

    San Jose, California, United States RBC Capital Markets, LLC Full time

    Job SummaryRBC Wealth Management is seeking a highly skilled Branch Service Manager to join our team. As a key member of our branch, you will be responsible for overseeing branch staff and operations to ensure seamless day-to-day activities.Key ResponsibilitiesOversee branch staff and operations to maintain a high level of productivity and efficiency.Ensure...

Assistant Branch Experience Manager

2 months ago

San Jose, United States SCCFCU Full time

SUMMARY

The Assistant Branch Experience Manager is responsible for assisting and managing all the administrative functions of the branch experience area in their assigned branch, in accordance with best practices, industry standards, legal and regulatory requirements, and internal policies and procedures to ensure the implementation of the organization’s branch strategic objectives. This includes, but is not limited to, the management and assisting in the oversight of the following area functions:

  1. Member experience
  2. Measurement of branch performance – Key Performance Indicators (KPIs)
  3. Process engineering and improvement
  4. Branch Campaign Management
  5. Development of team members
  6. Promoting consultative culture in the branches

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma and a range of 2 to 4 years in related management experience and/or training in banking, finance, or retail sales; and/or equivalent combination of education and experience. Demonstrated leadership roles in previous positions desirable.

Certificates, Licenses, Registrations: None required, Public Notary Certification preferred.

ESSENTIAL FUNCTIONS

  1. Actively manage and assist in all daily operations of the branch to ensure efficiency and optimal member service levels. The activities include scheduling, hiring, training, coaching, and managing staff, opening, and closing the branch, process improvement, workflow management, budgeting, expense control, administrative and sales activities.
  2. Ensure branch daily operations are within compliance with all security, risk, legal, and regulatory policies, and procedures. Facilitating daily, monthly, quarterly, and annual audit functions.
  3. Continually measure key performance indicators for the branch.
  4. Participate in business development events to grow the company’s network and expand its business. Evaluate and advise on the impact of long-range planning, and external communication.
  5. Assist Business Development in directing and managing activities surrounding Select Employer Groups “SEG” relationships including events.
  6. Assist in providing timely and accurate analyses of budgets, project proposals, and business trends in each branch’s immediate market area.
  7. Assist with cash ordering, cash recycler balancing, vault balancing, and teller balancing.
  8. Assist with problems and questions on procedures, including updating and creating procedures, workflows, or tasks.
  9. Support County Federal’s philosophy of promoting company culture through mentoring, coaching, individual and team development, including but not limited to timely, candid, and constructive feedback through weekly check-ins and huddle meetings.
  10. Promote a consultative culture that ensures the staff receives proper training to demonstrate abilities to cross-sell products and services that meet member needs coupled with metrics to measure performance.
  11. Develop branch employees to their fullest potential providing challenging opportunities that enhance employee career growth with the goal of career pathing each employee and developing the appropriate talent pool. Build bench strength encompassing succession planning, recognizing, and rewarding employees for accomplishments.
  12. Utilize critical thinking in solving complex staffing and personnel challenges independently and without close supervision.
  13. Support the team in attaining the assigned objectives and goals. Assuming responsibilities of the Branch Member Experience Manager in his/her absence.
  14. Investigate and resolve complicated member issues beyond the scope of the branch staff.
  15. Other duties as assigned.
  16. Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act including but not limited to completing Member Identification Program requirements for new customers, accurate completion of new account activity profile, CTR, Monetary Instrument log, and reporting of suspicious activities to your supervisor and BSA Officer.

KNOWLEDGE, SKILLS AND ABILITIES

  1. Detail-oriented, self-starter who can work independently.
  2. Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels.
  3. Effective interpersonal and interdepartmental skills with the ability to work with all levels of staff, management, and members in a professional, approachable, and positive manner.
  4. Executive Presence & Leadership ability.
  5. Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies, procedures, products, and services.
  6. Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office: Word, Excel, PowerPoint, and Outlook.
  7. Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.
  8. Humble: Lack of excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self. Shares credit emphasizes team over self and defines success collectively rather than individually.
  9. Work intelligently: Have common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.
  10. Supervisory Responsibilities: Manages all staff and vendor relationships related to Branch Operations. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and correcting the performance of employees when necessary, according to established standards.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

  1. Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
  2. Occasionally lift and/or move up to 10 pounds.

EEO STATEMENT

SCCFCU encourages diverse applicants to apply for all positions. SCCFCU does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identity, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Santa Clara County Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.

#J-18808-Ljbffr