Branch Experience Director

3 days ago


San Jose, California, United States SCCFCU Full time
Job Summary

The Branch Experience Manager is responsible for overseeing the administrative functions of the branch experience area in their assigned branch. This includes managing and overseeing various area functions, such as member experience, branch performance measurement, process engineering and improvement, branch campaign management, team member development, and promoting a consultative culture.

Key Responsibilities

• Actively manage and direct all daily operations of the branch to ensure efficiency and optimal member service levels.
• Ensure branch daily operations are within compliance with all security, risk, legal, and regulatory policies and procedures.
• Identify and implement programs and processes to support the organization's overall strategic initiatives.
• Continually measure key performance indicators for the branch.
• Participate in business development events to grow the company's network and expand its business.
• Assist Business Development in directing and managing activities surrounding Select Employer Groups' SEG relationships, including events.
• Provide timely and accurate analyses of budgets, project proposals, and business trends in each branch's immediate market area.
• Support County Federal's philosophy of promoting company culture through mentoring, coaching, individual and team development, including timely, candid, and constructive feedback through weekly check-ins and huddle meetings.
• Promote a consultative culture that ensures staff receives proper training to demonstrate abilities to cross-sell products and services that meet member needs, coupled with metrics to measure performance.
• Responsible for developing branch employees to their fullest potential, providing challenging opportunities that enhance employee career growth with the goal of career pathing each employee and developing the appropriate talent pool.
• Utilize critical thinking in solving complex staffing and personnel challenges independently and without close supervision.
• Investigate and resolve complicated member issues beyond the scope of the branch staff.

Requirements

• Detail-oriented, self-starter who can work independently.
• Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels.
• Effective interpersonal and interdepartmental skills with the ability to work with all levels of staff, management, and members in a professional, approachable, and positive manner.
• Strong Executive Presence & Leadership ability.
• Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies, procedures, products, and services.
• Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office: Word, Excel, PowerPoint, and Outlook.

What We Offer

• Competitive salary range: $94,824 - $118,530 a year.
• Opportunity to work in a dynamic and growing organization.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.

Equal Employment Opportunity

SCCFCU is an equal employment opportunity employer and welcomes diverse applicants to apply for all positions. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identity, gender expression, any persons holding an undocumented AB 60 driver's license, or any other characteristic protected by law.

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