Branch Experience Manager
3 days ago
Santa Clara County Federal Credit Union is seeking a highly skilled and experienced Branch Experience Manager to join our team. As a key member of our organization, you will be responsible for directing and managing all administrative functions of the branch experience area in your assigned branch.
Key Responsibilities:- Direct and manage all daily operations of the branch to ensure efficiency and optimal member service levels.
- Ensure branch daily operations are within compliance with all security, risk, legal, and regulatory policies and procedures.
- Identify and implement programs and processes to support the organization's overall strategic initiatives.
- Continually measure key performance indicators for the branch.
- Participate in business development events to grow the company's network and expand its business.
- Assist Business Development in directing and managing activities surrounding Select Employer Groups' relationships.
- Provide timely and accurate analyses of budgets, project proposals, and business trends in each branch's immediate market area.
- Support County Federal's philosophy of promoting company culture through mentoring, coaching, individual and team development.
- Promote a consultative culture that ensures staff receives proper training to demonstrate abilities to cross-sell products and services that meet member needs.
- Responsible for developing branch employees to their fullest potential providing challenging opportunities that enhance employee career growth.
- High School Diploma and a range of three to 5 years in related management experience and/or training in banking, finance, or retail sales.
- Demonstrated leadership roles in previous positions desirable.
- Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office: Word, Excel, PowerPoint, and Outlook.
- Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels.
- Effective interpersonal and interdepartmental skills with the ability to work with all levels of staff, management, and members in a professional, approachable, and positive manner.
Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
Occasionally lift and/or move up to 10 pounds.
Equal Employment Opportunity:Santa Clara County Federal Credit Union encourages diverse applicants to apply for all positions. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identity, gender expression, any persons holding an undocumented "AB 60" driver's license, or any other characteristic protected by law.
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