General Manager
1 day ago
The Tropical Grille General Manager position performs various functions to effectively manage both the human and material resources of their restaurant to achieve company goals. They must possess a positive attitude, have strong attention to detail, be honest and reliable, always maintain a professional demeanor, be guest focused, have excellent communication skills with a passion to lead.
Responsibilities
- Coordinate daily Front of House and Back of House restaurant operations.
- Leads team to success.
- Delivers superior service and maximizes customer satisfaction.
- Responds efficiently and accurately to customer complaints.
- Regularly reviews product quality.
- Organizes and supervises shifts and stays at prescribed labor budgets.
- Evaluates staff performance and provides feedback to improve productivity.
- Conducts staff evaluations on time and completely.
- Estimates future needs for goods, kitchen utensils and cleaning products.
- Manage restaurant’s good image and suggest ways to improve it.
- Control operational costs and identifies measures to cut waste.
- Creates detailed reports weekly and conduct daily store audits.
- Promotes the brand in the local community through word-of-mouth and events.
- Trains new and current employees on proper customer service practices.
- Manages labor
- Ability to delegate tasks
- Recruit, select and hire best candidates for open positions in the restaurant
- Provides counseling to all employees in written and verbal forms, as well as disciplinary actions in accordance with company policies and procedures
- Develop and supervise schedules of team members. Ensure shifts are adequately staffed
Environment
The Restaurant Manager position is responsible and example for managing and facilitating a work dining environment consistent with Tropical Grille, including, but not limited to
- Sanitation and safety regulations in compliance with (DHEC)
- Cleanliness
- Staff Morale
- Music
- Guest Experience
- Staff Language and Behavior
- Customer Service
Expectations
- Ability to work 50 hours a week
- Reliable transportation.
- 3 Strong Supervisory references will be required.
- A minimum of 3 years proven work experience as a Restaurant Manager, Restaurant General Manager or Hospitality Manager.
- Strong food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and front staff
- Familiarity with restaurant management software, like MobileBytes, Heartland Restaurant and others.
- Strong leadership, motivational and people skills.
- Time management skills
- Acute financial management skills
- AS degree in Business Administration; hospitality management or culinary schooling is a plus.
Physical Requirements
- Ability to stand and walk for extended periods of time
- Ability to occasionally sit, balance, reach with hands and arms, climb, crawl kneel, stoop and or crouch
- Ability to lift items of up to 50 pounds
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