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Customer Service Representative

2 months ago

Santa Monica, United States Compu-Vision Consulting Full time
Customer Service Representative
Location: 10920 Wilshire Blvd., Suite 1600, Los Angeles, CA 90024
Duration:8 weeks with possible extension
REQUIRED EXP: Epic, Patient Overpayment review/Refund, Self-Pay Collections

Job Duties:
  • Retrieves and review documentation, refund correspondence, contacts payer to discuss (if necessary) refunds requests, corrects misapplied transactions and process refunds.
  • Reviews Daily credit balance report, process Insurance refunds, retrieves EOR and validates the appropriate contract terms used, applies appropriate adjustment or transactions necessary to process refund or resolve credit.
  • Prepares and submits refund disputes letters to payers timely.
  • Summarizes and documents account expected reimbursement and all payment and adjustments transactions clearly and accurately.
  • Documents all activity taken to an account in the (HIS) Hospital Information System (Epic).
  • Writes clear, concise and grammatically account notes in Hospital Information System (Epic).

Required Experience:
  • Epic experience
  • Patient Overpayment review/Refund
  • Self-Pay Collections experience