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Operations Manager

2 months ago

Lee's Summit, United States First Mate Heating & Cooling Full time
Job DescriptionJob Description

*** NO PHONE CALLS, PLEASE. Apply through online application ***

First Mate Heating & Cooling is a friendly provider of heating & cooling services for homeowners based in Lee's Summit. We've been serving the local community for 50+ years

We are in search of an experienced Operations Manager to join our growing team.

About Us:

  • Our Mission: To enthusiastically deliver above-and-beyond results that amaze our multigenerational customers and make the world a safer, healthier place.
  • Our Vision: To become Kansas City's most reliable home service provider, most caring employer, and most community-minded company.
  • Our Values: People-First, Trustworthy, Committed to Quality, Enthusiastic Communicators, Well-Prepared, Continuous Improvement.

Job Functions: To manage all operational aspects of the business, including the installation and service departments, and coordinate all activity between the field and the office. Key functions include supporting field team members; management/scheduling of team workload; implementation of standardized operating procedures; resolution of customer issues or concerns; management of inventory/equipment/fleet; ensuring compliance with safety and other standards; achieving budgeted financial results; and other additional duties, as assigned.

Pay Range: Top Pay for Top Talent + Bonus Opportunity + Benefits

Work Hours: 8:00 am to 5:00 pm, Monday through Friday, with some weeknights and weekends.

Requirements:

  • 5+ years of experience in a management role in the HVAC industry
  • Prior home service experience is required
  • Excellent communication and interpersonal skills
  • Well-organized, proactive, energetic, and able to work independently
  • Valid driver's license with an insurable driving record

Desired Qualifications:

  • Experience with ServiceTitan software is a plus but not required