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Medical Scheduler

3 months ago

Brockton, United States Harbor Health Services, Inc. Full time

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for a Medical Scheduler to join our team at the Elder Service Plan. Home base will be in our Brockton location (479 Torrey Street).

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more

Role:

The Medical Scheduler schedules all medical specialty appointments for Elder Service Plan participants, coordinating with participants and families as needed. The Medical Scheduler is responsible for follow up, documentation, scheduling and coordinating transportation, cancelling/rescheduling and all other support needed to facilitate the efficient flow of medical specialty appointments for all participants.

Responsibilities:
• Schedules medical appointments with medical specialists (both internal and external), coordinating with the participant and/or family as needed.
• Collects documentation and forms necessary for the appointment in coordination with the Nurse Manager.
• Documents schedule in participant’s medical record and the required work-flow documents in NextGen EMR and Excel.
• Coordinates transportation and escorts for scheduled appointments.
• Documents scheduled appointments in EMR and documents completion, reason for cancellation and re-scheduling of appointments as needed.
• Notifies assisted living facilities, family members, participants and IDT members as needed of scheduled appointments.
• Distributes weekly referral reports to IDT members, creates and mails podiatry appointment notices to participants.
• Attends weekly appointment meeting with Nurse Case Managers, Center Nurse Manager and Transportation coordinator.
• Must be able to utilize critical thinking skills to problem solve throughout the day.
• Assists with reception and phone coverage as needed.

Requirements:
• High School diploma or GED
• Two years of experience working in a health care environment or Associates degree and one year of healthcare experience or Bachelor’s degree in related field
• One year of experience working with an elderly population required
• Intermediate skill level with Microsoft Office 365 including Word, Outlook, Excel and Teams
• Experience with CRM software highly desired
• Proven ability to resolve problems creatively
• Excellent verbal and written communication skills and organizational skills
• Ability to work independently and as a member of a Team
• Successful completion of a Medical Terminology course preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.