Information Technology Support Technician

3 weeks ago

palo alto, United States Option 1 Staffing Services, Inc. Full time

IT Support Technician - POS

Contract – 6 months+

Palo Alto, CA

$28 - $32/hour


Are you ready to take the next step in your career with a globally recognized organization? Our client, a leader in the industry, is seeking a passionate and driven IT Support Technician - POS to join their dynamic team.


Whether you're looking to enhance your problem-solving abilities, collaborate with a global team, or accelerate your career in IT, this role offers plenty of room for development and professional growth.


Responsibilities:

  • Owning escalated L1/L2 tickets and requests as well as setting clear and realistic expectations with employees to contribute to a culture of operational excellence
  • Providing advice and training for users as it relates to incidents and requests
  • Develop and maintain working knowledge of existing services and processes


Qualifications:

  • 1+ years of IT support experience
  • Minimum 6 months+ POS experience
  • Proven expertise in at least three of the following: Active Directory, 0365, Windows Desktop, ServiceNow ticketing system Exchange/Outlook
  • Printer Support/maintenance
  • Bachelor's degree preferred
  • Strong oral and written communication skills; able to work autonomously and provide proactive communication and daily updates to customers
  • Strong analytical skills


If you are interested, apply now for immediate consideration


Option 1 Staffing is an award-winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office, and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.


We Offer:

  • Excellent opportunity to work for an outstanding, large, and growing company
  • Renown Healthcare Organization - Huge career growth potential
  • Awesome Benefits
  • Excellent salary
  • Medical Insurance
  • 401K


“Best of Staffing Award”

Best of Staffing Award is the only award in the U.S. that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.

“Top Performer Award”

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

Member American Staffing Association Since 1991.

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