Event Security

2 weeks ago

Baltimore, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

A member of the Event Security Team reports directly to the Director of Security. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena.The Event Security team is a vital component of the Arena in assuring safety and a positive guest service experience - a positive attitude and a positive appearance are essential

This role will pay an hourly wage of $22.00.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Please keep job posted until 12.31.2024
Responsibilities

Essential Functions and Responsibilities
  • Provide exceptional customer service to all guests.
  • Possess a positive attitude and facilitate teamwork and respect among co-workers.
  • Welcome guests, provide directions, and answer any questions that may arise.
  • Monitor, patrol, secure areas of the arena and check/monitor credentials.
  • Provide assistance to guests with special needs or wheelchair access.
  • Resolve guest complaints quickly and exceed the guests' expectations.
  • Enforce building policies and event procedures.
  • Maintain order and ensure crowd safety.
  • Assist and direct guests in a variety of situations including emergencies.
  • Perform wanding of patrons and monitor entry of patrons through metal detectors.
  • Communicate efficiently and clearly with co-workers/supervisors.
  • Follow all incident procedure protocols and documentation when necessary.
  • Other duties as assigned.
Qualifications

Required Experience & Qualifications:
  • To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner. Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
  • Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
  • Extensive time spent with moderate to loud noises.
  • Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
  • Frequent bending, standing for long periods of time and walking of the building, including climbing stairs
  • Exposure to flashing lights

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