Customer Support Representative
1 week ago
The Customer Support Representative will report to the Director of Customer Support and will be responsible for coordinating service for their designated accounts and ensure that all aspects are handled efficiently and effectively with superior levels of customer service. In addition, the Customer Support Representative will work with multiple departments including technicians, warehouse personnel, inventory, and sales to ensure that all customer service issues are addressed.
Primary Responsibilities
- Maintain excellent customer service responsiveness in all areas and ensure follow through.
- Actively support customer service team to ensure all tasks are handled promptly.
- Ensure that customers are contacted within service level expectations.
- Make sure all SLA's are met or exceeded for contracted customers.
- Constantly look at ways to improve processes to provide the highest level of customer satisfaction.
- Ensure that all old calls are followed up on and processed timely.
- Make certain information is clearly communicated to technicians through the ticketing system.
- Validate the warehouse is processing all shipments in a given day and that they have all the information correct to handle service calls correctly.
- Communicate with Director of Customer Support and other departments any pertinent information to their accounts to keep them involved when needed in service-related issues.
- Process all assigned account invoices and ensure that calls are closed/billed correctly.
- Develop relationships with customers and follow through on all issues until resolved to complete satisfaction.
- Effective Planning, Organization, Documentation, and Communication Skills
- Ability to use a personal computer and proficient in various software packages including all Microsoft Office Products & Adobe
- Strong Written and Verbal Communication Skills
- Willingness to accept ownership and be held accountable
- Must be a team player and be able to provide direction and support to other team members
- Establish priorities, work independently, and proceed with objectives with little supervision.
- Handle and resolve recurring problems
- Bachelor's Degree preferred or equivalent work experience
- Highly organized and process driven.
- Affinity for technology.
- Strong integrity with the ability to work in a highly confidential manner.
- Collaborative and flexible with a consultative mindset.
- Precise and detailed, delivering consistently high-quality results.
- Comfortable in a balance of tactical and strategic focus.
- Servant hearted with a focus on improving the lives of our customers in every action and interaction.
-
Customer Support Representative
1 month ago
Chattanooga, United States Kelly Services, Inc. Full timeFor those who want to keep growing, learning, and evolving. were here for you! Were seeking a Customer Service Representative to work at a premier company in Chattanooga, TN. Sound good? Take a closer look below. You owe it to yourself to consider Representative, Support, Customer Service, Retail, Staffing, Customer
-
Customer Support Representative
2 weeks ago
Chattanooga, United States Mike Collins & Associates, Inc. Full timeJob DescriptionJob DescriptionThe Customer Support Representative will report to the Director of Customer Support and will be responsible for coordinating service for their designated accounts and ensure that all aspects are handled efficiently and effectively with superior levels of customer service. In addition, the Customer Support Representative will...
-
Customer Support Representative
1 week ago
Chattanooga, United States New Charter Technologies Full timeThe Customer Support Representative will report to the Director of Customer Support and will be responsible for coordinating service for their designated accounts and ensure that all aspects are handled efficiently and effectively with superior levels of customer service. In addition, the Customer Support Representative will work with multiple departments...
-
Medical Customer Support Representative
2 weeks ago
Chattanooga, Tennessee, United States Global Channel Management Full timePosition Overview:The Medical Customer Support Representative plays a crucial role in providing assistance and guidance to members regarding healthcare benefits and services. This position requires a minimum of 2 years of experience in a customer service capacity.Key Requirements:Potential COVID-19 vaccination requirement.Familiarity with medical...
-
Client Support Representative
2 weeks ago
Chattanooga, United States Olympic Enterprises Full time $42,000 - $54,000Job DescriptionJob DescriptionWe are a prominent sales and business development firm in the Chattanooga area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which...
-
Customer Service Representative
3 months ago
Chattanooga, United States VERITAS HHS Full timeThe Customer Service Representative provides customer services to customers and stakekholders who contact the office by phone. The Customer Service Representative is expected to work effectively with a wide range of customers from diverse communities Customer Service, Customer Service Representative, Representative, Retail, Service
-
Account Support Representative
3 months ago
Chattanooga, United States Volt Full timeApply for tomorrow's opportunity today, with Volt Volt is immediately hiring for Account Support Representative in Chattanooga, Tennessee Benefits Included As an Account Support Representative, you will: •Ensuring that client and customer inquiries and notes are processed in a timely manner •Provide administrative support to internal teams to ensure...
-
Customer Service Representative
4 weeks ago
Chattanooga, United States U-Haul Full timeLocation: 2022 Broad St, Chattanooga, Tennessee 37408 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Service Representative
2 weeks ago
Chattanooga, United States CHI Mercy Health Full timeExpectations:Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with various Revenue Cycle teams and other departments to respond to, or initiate response to, clinic que Customer Service Representative, Customer Service, Representative, High School, Operations, Retail,...
-
Customer Service Representative
6 days ago
Chattanooga, Tennessee, United States U-Haul Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a U-Box Customer Care Representative. As a key member of our delivery team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesOperate a flatbed truck and transport U-Box containers to and from...
-
Customer Service Representative
2 days ago
Chattanooga, Tennessee, United States Brenntag Group Full time**Job Summary**Brenntag Group is seeking a highly skilled and motivated Customer Service Representative to join our team in Chattanooga, USA. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining strong relationships with our clients.**Key...
-
Customer Service Representative
12 hours ago
Chattanooga, Tennessee, United States CHI Mercy Health Full timeJob Summary:As a Customer Service Representative at CHI Mercy Health, you will play a critical role in providing timely and professional responses to billing-related inquiries from clinic staff. You will serve as a liaison between various Revenue Cycle teams and other departments to ensure seamless communication and efficient resolution of customer...
-
Medical Customer Support Specialist
2 weeks ago
Chattanooga, Tennessee, United States Global Channel Management Full timeHealthcare Customer Service RepresentativeGlobal Channel Management is seeking a Healthcare Customer Service Representative with a minimum of 2 years' experience in a client support capacity. The successful candidate will possess a solid understanding of medical terminology and demonstrate the ability to operate autonomously as well as collaboratively within...
-
Customer Service Representative
3 weeks ago
Chattanooga, United States TalentBurst Full timeRole: Customer Service Representative (Call Center environment) Location: Chattanooga, TN, 37402 Contract **Candidates will be required to come onsite for 2-week training. Candidates must be local to Chattanooga. Interviews will be conducted.** **This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules**...
-
Customer Service Representative
3 months ago
Chattanooga, United States HonorVet Technologies Full timeTitle-Customer Service Representative Client-Client Client Location-Chattanooga, TN Training may be onsite (2 weeks) and then will be remote Pay Rate-$17/hr on W2 with benefits Duration-8+months Receiving, investigating and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring...
-
Verizon Customer Service Representative
2 weeks ago
Chattanooga, United States Olympic Enterprises Full time $45,000 - $55,000Job DescriptionJob DescriptionOlympic Enterprises is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Verizon Customer Service Representatives and advance their careers. We are one of the fastest-growing consulting firms in the area, so we need a...
-
Verizon Customer Service Representative
2 weeks ago
Chattanooga, United States Olympic Enterprises Full time $45,000 - $55,000Job DescriptionJob DescriptionOlympic Enterprises is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Verizon Customer Service Representatives and advance their careers. We are one of the fastest-growing consulting firms in the area, so we need a...
-
Customer Service Representative
3 months ago
Chattanooga, United States U-Haul Full timeLocation: 5816 Ringgold Rd, Chattanooga, Tennessee 37412 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
3 months ago
Chattanooga, United States Smart Solutions Inc Full timeDescription We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. This entry-level position offers a fantastic opportunity to start your career in a fast-paced and exciting industry. Responsibilities: Provide accurate information about our marketing events and services. Resolve customer issues and...
-
Customer Service Representative
12 hours ago
Chattanooga, Tennessee, United States Unum Ireland Limited Full timeAbout Unum Ireland LimitedUnum Ireland Limited is a leading provider of employee benefits, dedicated to protecting the financial well-being of working people and their families.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing...