Current jobs related to Call Center Representative - Roy - America First Credit Union

  • Call Center Representative

    2 months ago

    Roy, United States America First Credit Union Full time

    Schedule: Mon Sat Flex Overview: Pay Range: $16.00 per hour Full-Time In-person training in Roy, Utah (30-90 days); Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pm Sat: 8:00am-6:00pm Must be able to to work: 2 closing shifts a week (possibly until after 7 depending on call volume) 1 Saturday per 2 week period One additional late...

  • Call Center Representatives

    1 month ago

    Roy, United States Focus Services Full time

    $15.00 plus bonusYou want it? We got it!!Who is Focus? Focus Services is a call center located in the heart of your home town. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus employees receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events....

  • Customer Support Center Operations Manager

    3 weeks ago

    Roy, Utah, United States Rotech Healthcare Full time

    About Rotech HealthcareRotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. Our mission is to empower patients to manage their health and treatment at home, while providing exceptional customer care and support.Job SummaryWe are seeking a highly skilled and experienced Customer Support Center...

  • Sales Representative

    4 weeks ago

    Roy, Utah, United States Bartlett Roofing Full time

    Job Title: Sales RepresentativeWe are seeking a highly motivated and results-driven Sales Representative to join our team at Bartlett Roofing. As a Sales Representative, you will be responsible for driving sales growth and revenue for our company.Job SummaryThe Sales Representative will be responsible for identifying potential customers, engaging with them,...

  • Sales Representative

    1 month ago

    Roy, United States Bartlett Roofing Full time

    Job DescriptionJob DescriptionNow Hiring for August 2024!Who We AreWelcome to the cornerstone of roofing and home improvement!  At Bartlett, we’re driven by the idea of a stress and hassle-free way of maintaining your biggest asset – and all the possibilities that will bring to the world and the customers we serve. At Bartlett, we simplify the process...

  • Customer Support Center Operations Manager

    3 days ago

    Roy, Utah, United States Rotech Healthcare Full time

    About Rotech Rotech Healthcare Inc. is a national leader in providing medical products and services. We empower patients to manage their health and treatment at home. Job Summary Our company is seeking a Customer Support Center Manager to lead assigned operations, including supervision, training, and performance appraisal. The successful candidate will...

  • Customer Support Center Operations Manager

    1 week ago

    Roy, Utah, United States Rotech Healthcare Full time

    About Rotech Healthcare Inc.Rotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. Our mission is to empower patients to manage their health and treatment at home, while providing high-quality medical products and services through our network of locations.Job SummaryWe are seeking a Customer...

  • Customer Support Center Manager HYBRID

    3 weeks ago

    Roy, United States Rotech Inc Full time

    About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Customer Support Center Manager HYBRID

    3 weeks ago

    Roy, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Customer Support Center Manager HYBRID

    2 weeks ago

    Roy, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Customer Support Center Manager HYBRID

    5 days ago

    Roy, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Sales Representative

    3 months ago

    Roy, United States Bartlett Roofing Full time

    Now Hiring for August 2024!Who We AreWelcome to the cornerstone of roofing and home improvement!  At Bartlett, we’re driven by the idea of a stress and hassle-free way of maintaining your biggest asset – and all the possibilities that will bring to the world and the customers we serve. At Bartlett, we simplify the process of replacing a roof for...

  • Customer Service Representative

    1 week ago

    Roy, Utah, United States America First Credit Union Full time

    Job Summary:We are seeking a highly skilled and professional Customer Service Representative to join our team at America First Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their concerns in a timely and professional manner.Key...

  • Customer Support Center Manager HYBRID

    1 week ago

    Roy, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Customer Service Representative for Negative Pressure Wound Therapy Resupply

    1 week ago

    Roy, Utah, United States Rotech Healthcare Full time

    Job SummaryWe are seeking a dedicated customer service representative to support the patients and referral sources of Rotech Healthcare Inc. This role involves providing support with patient care and third-party reimbursement, primarily responsible for new order intake and processing.Key ResponsibilitiesBuild relationships with locations, field management,...

  • Customer Service Representative for Negative Pressure Wound Therapy Resupply

    1 week ago

    Roy, Utah, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. Our team is dedicated to delivering high-quality products and exceptional customer care.Job SummaryWe are seeking a dedicated Customer Service Representative to join our team. In this role, you will provide support to our...

  • Customer Service Representative

    2 weeks ago

    Roy, Utah, United States Rotech Healthcare Full time

    About Rotech HealthcareRotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. Our mission is to provide high-quality products, services, and outstanding customer care to our patients and referral sources.Job SummaryWe are seeking a dedicated Customer Service Representative to join our team. In...

  • Customer Service Representative for Negative Pressure Wound Therapy Resupply

    2 weeks ago

    Roy, Utah, United States Rotech Healthcare Full time

    About Rotech HealthcareRotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. Our mission is to empower patients to manage their health and treatment at home, while providing exceptional customer care and support.Job SummaryWe are seeking a dedicated and detail-oriented Customer Service...

  • Customer Service Representative for Negative Pressure Wound Therapy Resupply

    1 week ago

    Roy, Utah, United States Rotech Inc Full time

    About Rotech Healthcare Inc.Rotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. Our mission is to deliver high-quality products and services that improve the lives of our patients and their families.Job SummaryWe are seeking a dedicated Customer Service Representative to join our team. In...

  • Customer Service NPWT Resupply

    3 months ago

    Roy, United States Rotech Healthcare Full time

    OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides...

Call Center Representative

2 months ago

Roy, United States America First Credit Union Full time
Schedule Mon – Sat Flex Overview

Pay Range: $14.50-$17.00 per hour

Full-Time

In-person training in Roy, Utah (30-90 days); Remote work AFTER training

Hours of Operation:

Mon-Fri:               8:00am-7:00pmSat:                        8:00am-6:00pm

Must be able to to work:

  • 2 closing shifts a week (possibly until after 7 depending on call volume)
  • 1 Saturday per 2 week period
  • On additional late night a month (on Friday)

Remote Work:

This position does offer a work at home option AFTER the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah.

Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona.

This position requires excellent public relation and communication skills, a high level of professionalism, and a full understanding of America First products and services. Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are expected to meet and exceed sales goal expectations by evaluating each member interaction for sales and educational opportunities. This position requires adaptability as employees are required to keep up to date on compliance policies to ensure all transactions are completed within regulatory guidelines.

Responsibilities

1. Assumes responsibility for the effective and professional performance of member service functions.

a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally.

b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.

c. Provides courtesy rebates requested by Branches or members, within limits.

2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.

a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously.

b. Keeps members informed of Credit Union services and policies.

c. Maintains and projects the Credit Union's quality reputation.

3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.

a. Assists area personnel as needed.

b. Communicates with area personnel and Management regarding activities and significant problems.

c. Completes required stats and records accurately and promptly.

d. Attends and participates in meetings as required.

4. Assumes responsibility for related duties as required or assigned.

a. Actively and professionally cross-sells Credit Union products and services.

b. Keeps work area clean and well-maintained.

c. Assists area personnel as necessary.

#IND21

Qualifications

Training/Education/Certification:

  •  High school graduate or equivalent.

Required Knowledge:

  •  Thorough knowledge of member services and products.
  •  Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.

Experience Required:

  • 1-3 years experience in a full service financial institution (preferred).

Skills/Abilities:

  • Excellent communication and public relations skills.
  • Professional appearance, dress, and attitude.
  • Strong problem solving skills.
  • Ability to operate related business equipment including 10-key, telephone, and computer.
Solid math and bookkeeping abilities.                                                  

Call Center Agent   

Call Center     

Call Center Representative   

Contact Center   

Contact Center Agent     

Contact Center Representative  

Member Service Representative     

Member Service   

Member Service Agent    

Phone Representative     

Phone Agent      

Customer Service Represetnative     

Customer Service   

Customer Service Agent