Customer Service NPWT Resupply

4 months ago

Roy, United States Rotech Healthcare Full time

OVERVIEW:

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

JOB INFORMATION:

Job Summary

We are seeking a dedicated Negative Pressure Wound Therapy Resupply Customer Service Representative to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

  • Builds relationships with locations, field management, patients and referral sources
  • Certain functions require outbound calling and data entry
  • Collects co-pays and deductible amounts
  • Conducts insurance verification and eligibility for services/products
  • Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
  • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
  • Develops and maintains working knowledge of current products and services offered by the company
  • Maintains accuracy and quality control throughout patient contact and data input
  • Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperwork
  • Obtains authorization and qualification documentation
  • Prepares complete and accurate files for Billing Department
  • Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
  • Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
  • Provides education to referral sources, patients and employees on qualifications for service and third party billing
  • Provides product/service information by answering questions, offering assistance
  • Provides technical assistance to customers as required
  • Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
  • Works extensively with eIntake proprietary system
  • Performs other duties as assigned


QUALIFICATIONS:

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid drivers license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

  • High school diploma or GED equivalent, required

Preferred Education and/or Experience

  • Experience in medical field and administrative record management, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Knowledge of insurance policies and requirements, preferred
  • Medical terminology, preferred
  • One year of related work experience, preferred
  • Strong customer service background, preferred

Skills and Competencies

  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Sense of urgency and responsiveness to physicians, location employees and patients
  • Work independently and as part of a team

Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

  • Lift and carry office equipment at times
  • Requires sitting, walking, standing, talking and listening; extensive hours sitting at a desk
  • Requires close vision to small print on computer and/or tablet and paperwork; extensive hours working on the computer


ROTECH INFORMATION:

Benefits

  • 401k
  • Medical, Dental and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit your Resume Today The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

  • Intake Customer Service Representative

    2 weeks ago

    Roy, United States Rotech Healthcare Full time

    We are seeking a dedicated Negative Pressure Wound Therapy Intake Customer Service Representative to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by perfor Customer Service Representative, Customer Service, Intake, Representative, Processing, Retail, Healthcare,...

  • Customer Service Specialist for Wound Therapy Resupply

    1 week ago

    Roy, Utah, United States Rotech Healthcare Full time

    About the JobThis is a unique opportunity to work in a dynamic healthcare environment, providing top-notch customer service and support to patients and referral sources. As a medical customer service representative, you will play a crucial role in ensuring accurate and timely delivery of products and services.

  • Customer Service Representative

    2 weeks ago

    Roy, United States Bank of Utah Full time

    We are currently looking for a Full-time Customer Service Representative/Teller for our location at 5729 South 1900 West, Roy, UT. Hours are Monday Friday 11:45-5:45.Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service...

  • Customer Service Representative

    2 weeks ago

    Roy, United States Bank of Utah Full time

    We are currently looking for a Full-time Customer Service Representative/Teller for our location at 5729 South 1900 West, Roy, UT. Hours are Monday Friday 11:45-5:45.Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service...

  • Customer Service Representative

    7 days ago

    Roy, Utah, United States Focus Services Full time

    At Focus Services, we are dedicated to providing exceptional customer experiences. As a Customer Service Representative, you will be responsible for handling inbound calls in a professional manner, focusing on customer retention, and responding to and resolving customer questions.Salary and BenefitsWe offer an excellent base wage of $15.00 per hour, plus...

  • Customer Service Associate

    3 weeks ago

    Roy, Utah, United States MB Clinton Full time

    About MB ClintonMB Clinton is a fast-paced casual food environment that offers a unique dining experience to our customers. We are committed to providing exceptional service and quality food in a welcoming atmosphere.Estimated Salary: $25,000 - $35,000 per yearJob Description:We are seeking a friendly and flexible Customer Service Associate to join our team....

  • Customer Service Representative

    1 week ago

    Roy, Utah, United States Dollar Tree Full time

    About Us">Dollar Tree is a leading discount retailer offering a wide range of products at an everyday low price of $1 or less.>We are committed to providing excellent customer service and creating a positive shopping experience for our customers.

  • Customer Service Representative

    3 weeks ago

    Roy, Utah, United States America First Credit Union Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at America First Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members through phone, email, and chat.Responsibilities:Respond to member inquiries and resolve issues in a professional and timely...

  • Customer Service Specialist

    1 week ago

    Roy, Utah, United States America First Credit Union Full time

    Job Overview:We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at America First Credit Union.The ideal candidate will possess excellent communication and public relations skills, with a strong ability to work in a fast-paced environment and provide exceptional member service.About the Role:This role involves...

  • Customer Service Ambassador

    1 week ago

    Roy, Utah, United States America First Credit Union Full time

    Company Overview:America First Credit Union is a leading financial institution dedicated to providing exceptional service and support to our members. Our team is committed to delivering top-notch customer experiences, ensuring that every interaction with our credit union exceeds our members' expectations.Salary:$16.00 per hourJob Description:We are seeking a...

  • Customer Service Representative

    1 week ago

    Le Roy, New York, United States Crosby's Full time

    Crosby's is seeking a talented individual to fill the role of Customer Service Representative. In this position, you will be responsible for providing exceptional customer experiences in our retail store. Your primary responsibilities will include greeting customers warmly, offering our delicious freshly made food, and fostering a welcoming environment. You...

  • Insurance Customer Service Specialist

    3 days ago

    Le Roy, Minnesota, United States State Farm Insurance Full time

    Job Title: Insurance Customer Service SpecialistWe are seeking a skilled and customer-focused individual to join our team as an Insurance Customer Service Specialist. As a key member of our insurance services team, you will play a vital role in providing exceptional support to our customers.In this role, you will be responsible for assisting customers with...

  • Customer Service Team Member

    3 weeks ago

    Le Roy, New York, United States Family Dollar Full time

    Customer Service Representative at Family DollarAs a Customer Service Representative at Family Dollar, your key responsibilities will include:Providing exceptional service to customersGreeting customers and assisting them with selecting merchandiseCompleting cash register transactions and answering questions about the store and merchandiseFamily Dollar is...

  • Pizza Crew Member

    3 weeks ago

    Roy, Utah, United States Marco's Pizza - MPUT Full time

    OverviewMarcos Pizza is a dynamic and rapidly growing company with a strong presence in the US market. As a leading pizza chain, we offer a unique blend of traditional Italian flavors and modern twists.We are committed to delivering exceptional customer experiences through our friendly staff, clean restaurants, and high-quality products.

  • RURAL CARR ASSOC/SRV REG RTE

    4 weeks ago

    ROY, United States US Postal Service Full time

    US Postal Service - 202 N LYLE ST [Mail Carrier / Package Handler / Delivery Driver] As a Rural Carrier Associate with USPS, you will: Case, deliver, and collect mail along a prescribed rural route using a vehicle; Provide customers on the route with a variety of services...Apply Today >>

  • Hybrid Healthcare Customer Support Associate

    1 week ago

    Roy, Utah, United States Rotech Healthcare Full time

    Rotech Healthcare Inc. provides high-quality medical products and services to patients across 45 states. As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences and ensuring timely reimbursement for our services.About the JobThis is a hybrid role that involves working from home three days a week and...

  • Customer Service Representative

    3 weeks ago

    Le Roy, Minnesota, United States Sam's Club Full time

    We are seeking a skilled Customer Service Representative to join our team at Sam's Club. As a key member of our front-end service team, you will provide exceptional customer experiences by handling returns, zoning areas, and assisting members with purchasing decisions.Key Responsibilities:Provide top-notch customer service by maintaining exit areas,...

  • Pizza Delivery Driver

    3 weeks ago

    Roy, Utah, United States Marco's Pizza Full time

    Job OverviewPizza delivery drivers are the face of Marco's Pizza, ensuring timely and courteous delivery of our high-quality products to customers. With a focus on customer service, this role offers an opportunity to build lasting relationships and provide exceptional experiences.Compensation PackageThe compensation package for pizza delivery drivers...

  • Service Representative Position

    1 week ago

    Roy, Utah, United States Citigroup Inc Full time

    Job SummaryWe are seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer service function, you will be responsible for providing exceptional support to clients across various platforms. This is an exciting opportunity to develop your skills and advance your career in a dynamic and growing...

  • Medical Billing Customer Support Hybrid

    2 weeks ago

    Roy, United States Rotech Healthcare Inc. Full time

    About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...