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Associate Scientific Services Support
3 months ago
Location: Waltham, MA
Duration: 06 Months
Daily Responsibilities/Job Description:
- Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
- This role will work closely with other teams to seamlessly deliver lab support services.
- Help coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables.
- Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
- Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
- Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
- Regularly engage with the customer and client
- staff to ensure quality and compliance within the laboratory.
- Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
- Provide updates and timely communication to lab users on service work requests.
- Provide a general induction/orientation for new members of customer staff and visitors.
- Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
- Required to cross-train and provide back-up to other lab support areas.
- Complete relevant paperwork according to principles of Good Documentation Practice.
- Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.
- Actively participate on committee(s) supporting LSC's across client and the customer sites with a focus on providing guidance through presentation and document creation.
- Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
- Assist with freezer, refrigerator, and cold room clean outs
- Communicate cold space outages to lab staff, track cold inventory moves and disseminate expected cold repair times to lab teams
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Interaction level with Management/Team Members:
Daily
Skills Overview:
Qualifications/years of experience:
- Associates degree with 1+years' experience in a customer facing role within a scientific environment
- High School Diploma with 2+ years' experience in a customer facing role within a scientific environment
Must Haves:
- Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
- Job pace may be fast and job completion demands may be high.
- Must be able to remain in a stationary position more than 25% of the time
- The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching to perform in a service function.
- Occasionally move or lift to 25 pounds (potential for occasional lifting of up to 50 pounds).
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
- Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
- Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
Technology Requirements:
Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel
Additional Requirements:
- Certification/associate's degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer facing role within a scientific environment.
- Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.
- Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
- Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
- Intermediate knowledge of Occupational Health and Safety
- Success/Performance Metrics:
Soft Skills Needed:
- Demonstrates appropriate use of office equipment/software after training
- Self-motivated and ability to work under pressure to balance conflicting deadlines
- Good interpersonal, written, and verbal communication skills
- Ability to follow oral and written directions.
- Technical problem-solving skills and attention to details.
- Excellent customer service skills complemented by an ability to listen to and interpret client requests.
- Initiative driven with proactive skill set to improve processes.
- Ability to read and interpret chemical labeling and hazardous signage.
- Able to complete relevant paperwork according to principles of Good Documentation Practice.
- Performance Measurements:
