Customer Contact Center Representative

2 weeks ago


Mansfield, United States Dairy Farmers of America Full time
DFA is seeking a Customer Contact Representative to join our team in Mansfield

The Customer Contact Representative will ensure daily and periodic orders and transactions into the system in a timely and accurate basis, employing knowledge of the order-to-cash process to provide a high level of customer service.

Duties and Responsibilities:
  • Accurately keys both verbal and written orders after verifying content and/or calculating cash totals.
  • Verifies daily check-off sheets to ensure all required orders are entered in the system.
  • Accurately processes all documents related to billing (including credits, delivery confirmations, etc.).- Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.
  • Maintains files for all order-to-cash transactions and their supporting documents.
  • Assists others in meeting daily and periodic deadlines.
  • Performs special projects and miscellaneous duties as assigned.
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.
Compensation and benefits:
  • $22/hour with OT potential
  • Medical, Dental, Vision benefits
  • 401k Employer Match
  • Life Insurance - Company Paid
  • AD&D, STD and LTD - Company Paid
  • 18 days of Paid Vacation
  • Paid sick time
  • And more...
  • High school diploma (or equivalent) plus one year of related order-to-cash experience required
  • One year of post-secondary education with emphasis on business and/or accounting related discipline preferred
  • Excellent communication skills
  • Strong customer focus
  • Proficiency with Microsoft Windows, intermediate Excel skills
  • Reliable and has the ability to meet deadlines
  • Detail-orientated
  • Team player
  • Proficient 10-key skills
  • Ability to research and resolve order-to-cash related problems

An Equal Opportunity Employer



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