Current jobs related to Product Support Specialist - Seattle - Stripe

  • B2B Customer Product Support Specialist

    1 week ago

    Seattle, Washington, United States PACE Staffing Network Full time

    About the JobWe are seeking a highly motivated and experienced B2B Customer Product Support Specialist to join our team at PACE Staffing Network. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Take orders from existing and new customers, making recommendations on...

  • Product Support Specialist

    1 month ago

    Seattle, United States Pace Staffing Network Full time

    Job DescriptionJob DescriptionAbout the Job:Join a small team of high-impact product support specialists, whose mission is to drive post sales customer satisfaction and client retention. This is a small company that both manufactures, assembles and sells a wide range of medical supplies and first aid products. They’ve asked us to find someone they can hire...

  • Technical Support Specialist

    2 days ago

    Seattle, Washington, United States Tata Consultancy Services Full time

    Job Summary:Tata Consultancy Services is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Production Support: Provide 24X7 production support to ensure seamless operation of our systems.Incident...

  • Doughnut Production Specialist

    5 days ago

    Seattle, Washington, United States WKS Restaurant Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Doughnut Production Specialist to join our team at WKS Restaurant Group. As a key member of our production team, you will be responsible for preparing all products, including doughnuts, fillings, icings, and brews, to meet our high standards and exceed guest expectations.Key...

  • B2B Customer Product Support

    7 days ago

    Seattle, United States PACE Staffing Network Full time

    Stable Opportunity for a B2B Customer Support Specialist - Join a Trusted, Long-Standing TeamDirect Hire Opportunity - Tukwila, WA Are you someone who values stability, consistency, and enjoys being part of a reliable team? If so, this is the perfect opportunity for you. Join a small, established company that manufactures, assembles, and sells a range of...

  • B2B Customer Product Support

    1 week ago

    Seattle, United States Pace Staffing Network Full time

    Job DescriptionJob DescriptionStable Opportunity for a B2B Customer Support Specialist – Join a Trusted, Long-Standing TeamDirect Hire Opportunity – Tukwila, WAAre you someone who values stability, consistency, and enjoys being part of a reliable team? If so, this is the perfect opportunity for you. Join a small, established company that manufactures,...

  • B2B Customer Product Support

    6 days ago

    Seattle, United States PACE Staffing Network Full time

    Stable Opportunity for a B2B Customer Support Specialist - Join a Trusted, Long-Standing TeamDirect Hire Opportunity - Tukwila, WA Are you someone who values stability, consistency, and enjoys being part of a reliable team? If so, this is the perfect opportunity for you. Join a small, established company that manufactures, assembles, and sells a range of...

  • B2B Customer Product Support

    1 month ago

    Seattle, United States PACE Staffing Network Full time

    About the Job : Join a small team of high-impact product support specialists, whose mission is to drive post sales customer satisfaction and client retention. This is a small company that both manufactures, assembles and sells a wide range of medical supplies and first aid products. They've asked us to find someone they can hire direct and who will thrive...

  • B2B Customer Product Support

    1 week ago

    Seattle, United States PACE Staffing Network Full time

    About the Job : Join a small team of high-impact product support specialists, whose mission is to drive post sales customer satisfaction and client retention. This is a small company that both manufactures, assembles and sells a wide range of medical supplies and first aid products. They've asked us to find someone they can hire direct and who will thrive...

  • Technical Support Specialist

    4 days ago

    Seattle, Washington, United States Tata Consultancy Services Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services. As a Production Support Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Provide 24X7 production support to our clientsHandle P1/P2 (Sev1, Sev2) issues and...

  • Event Support Specialist

    3 days ago

    Seattle, Washington, United States Amazon Services LLC Full time

    About the RoleWe are seeking a highly skilled Event Support Specialist to join our team at Amazon Services LLC. As an Event Support Specialist, you will be responsible for providing technical support for live events in our on-campus venues.Key ResponsibilitiesSetup, configure, operate, monitor, troubleshoot, and strike audio equipment.Ability to operate in a...

  • Technical Support Specialist

    2 weeks ago

    Seattle, Washington, United States Tata Consultancy Services Full time

    Level 1 Application Support EngineerWe are seeking a skilled Technical Support Specialist to play a critical role in ensuring the smooth operation of our production systems.Key Responsibilities:Provide 24/7 production support and handle P1/P2 incidents with easeUtilize programming languages such as.NET and others to troubleshoot issues as neededWrite...

  • Print Production Specialist

    7 days ago

    Seattle, Washington, United States Ravensburger North America, Inc. Full time

    About the RoleWe are seeking a highly skilled Print Production Specialist to join our team at Ravensburger North America, Inc. as a Prepress Expert and Quality Assurance Specialist. This is a unique opportunity to work in a fast-paced consumer product production environment with overseas manufacturing capabilities.Key ResponsibilitiesCreate Print-Ready...

  • Technical Support Specialist

    1 week ago

    Seattle, Washington, United States VDart Inc Full time

    Job OverviewVDart Inc is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Cybersecurity Engineering team, you will play a critical role in providing top-notch support for our security tools and data pipelines.Key Responsibilities:Collaborate with our Global Architecture, Enterprise Platform, and Engineering teams...

  • Sales Support Specialist

    3 weeks ago

    Seattle, Washington, United States Papé Material Handling, Inc. Full time

    Papé Material Handling, Inc. - Sales Support SpecialistAre you passionate about delivering exceptional customer service in a vibrant and fast-paced environment? If you thrive on teamwork and possess a keen eye for detail, we invite you to explore an exciting opportunity with us.Key Responsibilities:As a Sales Support Specialist, you will play a crucial role...

  • Operations & Support Specialist

    3 months ago

    Seattle, United States Y Combinator Full time

    **Operations & Support Specialist at Bottomless** **Location** Seattle, WA / Remote **Job Type** Full-time **Experience** Any (new grads ok) Connect directly with founders of the best YC-funded startups. Liana Herrera Founder **** Building the first sensor enabled marketplace for repeat purchases ****About the role**** We are a fast growing startup with a...

  • Product Accounting Specialist

    3 days ago

    Seattle, Washington, United States Stripe Full time

    About the RoleStripe is a leading financial infrastructure platform for businesses, providing a range of services to support their growth and success. As a Product Accounting Specialist, you will play a critical role in supporting the company's intercompany activities, ensuring accurate and timely financial reporting, and collaborating with cross-functional...

  • IT Support Specialist

    2 weeks ago

    Seattle, Washington, United States American Cybersystems Full time

    Position: IT Support SpecialistType: Full-timeDuration: 12 MonthsLocation: RemoteOverview:American Cybersystems is seeking a dedicated IT Support Specialist to join our team. In this role, you will be responsible for providing exceptional IT support services to our clients.The IT Support Specialist will engage in daily operational support tasks while...

  • Print Production Specialist

    3 weeks ago

    Seattle, Washington, United States Grand Image, Ltd. Full time

    About Us We are passionate about creativity and quality.Grand Image, Ltd. is a dynamic team of creative professionals dedicated to merging art with business. We specialize in providing art solutions and consulting services to various sectors, including hospitality, multi-family residences, healthcare, and residential design. Our headquarters and studios are...

  • B2B Customer Support Specialist

    6 days ago

    Seattle, Washington, United States PACE Staffing Network Full time

    Stable Opportunity for a B2B Customer Support SpecialistAbout the Company:PACE Staffing Network is a woman-owned staffing company serving clients in the Puget Sound region for over 45 years. We specialize in placing temporary, contract, and direct hire positions in various fields, including administrative support, project management, healthcare, accounting,...

Product Support Specialist

4 months ago

Seattle, United States Stripe Full time
Who we are
About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team

Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
What you'll do

As a part of our growing, global Product Support team, you'll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience. Many of our Product Support team members grow to specialize in focus areas like Risk, Enterprise, Sales, and Product.

If you're constantly curious, exceptionally tech savvy, and an outstanding communicator we want to hear from you
Responsibilities
  • Troubleshoot complex user issues and communicate with users by email (and occasionally by phone)
  • Develop product expertise and work with Engineering and other Operations teams to diagnose and solve technical user problems
  • Optimize our support documentation and processes to improve users' experiences and help scale our operations
  • Drive continuous improvements to hit our SOKR such as Consumer Satisfaction, Contact rate, SLA, etc.
  • Develop customer support strategies and empower users to leverage our enhanced self-service tools
  • Advocate to the Product and Engineering teams for optimizing our products on behalf of our users
  • Challenge the status quo, identifying how and where Stripe needs to improve to better serve users
Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
  • Deep sense of customer care and users-first perspective
  • Solid stakeholder management skills and an ability to influence others to drive progress
  • A sense of urgency and a drive to see issues through to resolution
  • Strong written communication skills and the ability to interact with users and stakeholders clearly and empathetically
  • Have a strong sense of how to scale great user support experiences and can design and continuously improve operational processes
  • The ability to solve open-ended problems
  • Prior experience with data analysis and SQL. The ability to learn quickly and problem solve on the fly with minimal guidance
  • Technical savvy and ability to navigate multiple complex systems simultaneously to respond to user inquiries
  • Willingness to work on occasional weekends and holidays - you'll receive a weekday off of your choosing the week following a weekend shift
Preferred qualifications
  • Enjoyment talking about about technical concepts, great analytical skills, and comfort explaining technical concepts to a range of audiences
  • Proficiency working in a technical environment and comfort working to solve technical user issues
  • Willingness to travel internationally (outside the US)