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B2B Customer Product Support
2 months ago
Join a small team of high-impact product support specialists, whose mission is to drive post sales customer satisfaction and client retention. This is a small company that both manufactures, assembles and sells a wide range of medical supplies and first aid products. They've asked us to find someone they can hire direct and who will thrive in an environment where the team is all about winning. They love people who have the confidence to take the initiative to get the customers what they need and that's what it will take to get in the door.
The actual work involves taking orders from existing and new customers, making recommendations as to product options, ensuring that you've clearly described what the customer should expect from you in terms of product performance and delivery, and following up as needed to ensure the customer's expectations have been met.
The work environment is highly team focused so you will be expected to interact with other members of the team as needed and work collaborative to drive process improvements that improve the customer experience. The candidate looking for a home and an environment that pursues service excellence will feel right at home with this group.
Job Details :
- The hourly pay rate is $28-$32/hr. depending on your experience ($58k to $65k/yr.).
- Client will hire you direct, so you will be offered a comprehensive benefits package out of the gate.
- Work schedule is 8:00am-4:30pm (Monday thru Friday). You will be expected to work on site every day and you must be fully vaccinated. It is a non-smoking environment.
- 3-5 years of experience in a similar B2B customer support role
- Some hands-on experience with an enterprise-wide electronic order entry process
- They have a very strong preference for someone who has had success in a small to mid-sized company environments.
- You should be able to show a track record of jobs that have:
- Tapped into your people skills - where you had to communicate clearly, listen to problems and plan out solutions.
- Required you to be very detail oriented - all while moving quickly.
- What they like in terms of personal qualities is someone who:
- Loves to learn and not afraid to ask questions.
- The self-confidence to always speak up, ask questions, and drive results.
- Someone who is really goal focused and LOVES WINNING
If all those things are you, we'd love to talk. Our client will hire quickly.
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