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Healthcare Customer Service Representative

2 months ago

Plantation, United States Everise Full time
Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today

Job Requirements:
  • Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
  • Professionally handle a high volume of incoming calls.
  • Ability to utilize and navigate multiple systems simultaneously.
  • Be dependable and meet all attendance requirements.
  • Resolve customer issues via one-call resolution guidelines and/or escalated processes.
  • Meet or exceed company and client performance metrics.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  • Responsible for handling de-escalation calls
  • Ability to accept and embrace changes within the current business environment.
Qualifications:

Must be able to work onsite: 8517 Southpark Circle Suite 400, Orlando, FL 32819
  • High school diploma or GED
  • Ability to pass a background check and drug screen.
  • Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.
  • Strong decision-making and analytical abilities.
  • Ability to identify customer needs and articulate products and services.
  • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements.
  • Be a team player.

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.