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Healthcare Customer Service Representative

1 month ago

Plantation, Florida, United States Everise Full time
Company Overview

At Everise, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a member of our team, you'll be part of a global experience company that values diversity, innovation, and people-first approach. Our commitment to our purpose and people has earned us a 4.6/5 rating on Glassdoor and numerous Best Place to Work awards. We believe that great things happen when we work with people who think differently from us.

Job Requirements:
  • Provide empathetic and patient support to customers navigating their insurance and medical needs.
  • Professionally handle a high volume of incoming calls while utilizing multiple systems simultaneously.
  • Meet all attendance and dependability requirements.
  • Resolve customer issues via one-call resolution guidelines and/or escalated processes.
  • Meet or exceed company and client performance metrics.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our clients and their customers.
  • Be responsible for handling de-escalation calls.
  • Ability to accept and embrace changes within the current business environment.
Qualifications:

Must be able to work onsite:
  • High school diploma or GED
  • Ability to pass a background check and drug screen.
  • A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.
  • Strong decision-making and analytical abilities.
  • Ability to identify customer needs and articulate products and services.
  • Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime.
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements.
  • Be a team player.
Equipment Requirements:

Employee to provide one of the following headsets is required:
  • Plantronics 3320 Blackwire
  • Plantronics 3220 Blackwire
  • Plantronics 5220 Blackwire
  • Plantronics EncorePro 520 + DA80 USB Plug Adapter