Healthcare Customer Service Representative
2 weeks ago
At Everise, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a member of our team, you'll be part of a global experience company that values diversity, innovation, and people-first approach. Our commitment to our purpose and people has earned us a 4.6/5 rating on Glassdoor and numerous Best Place to Work awards. We believe that great things happen when we work with people who think differently from us.
Job Requirements:
- Provide empathetic and patient support to customers navigating their insurance and medical needs.
- Professionally handle a high volume of incoming calls while utilizing multiple systems simultaneously.
- Meet all attendance and dependability requirements.
- Resolve customer issues via one-call resolution guidelines and/or escalated processes.
- Meet or exceed company and client performance metrics.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our clients and their customers.
- Be responsible for handling de-escalation calls.
- Ability to accept and embrace changes within the current business environment.
Must be able to work onsite:
- High school diploma or GED
- Ability to pass a background check and drug screen.
- A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.
- Strong decision-making and analytical abilities.
- Ability to identify customer needs and articulate products and services.
- Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime.
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements.
- Be a team player.
Employee to provide one of the following headsets is required:
- Plantronics 3320 Blackwire
- Plantronics 3220 Blackwire
- Plantronics 5220 Blackwire
- Plantronics EncorePro 520 + DA80 USB Plug Adapter
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