Resident Support Services Specialist

2 weeks ago


Plantation, United States FirstService Residential Full time
Job Overview:

The Resident Services Specialist will provide residents, board members, managers, and vendors with information in response to inquiries, concerns, and requests about products and services. In addition, the Resident Services Specialist will resolve account questions, complaints, errors, billing, and other queries. The Resident Services Specialist may occasionally log and document residents' calls if necessary or directed by management.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included.

  • Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are resolved both promptly and thoroughly.
  • Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries.
  • Document the appropriate resolution of all interactions within the appropriate systems and applications.
  • Resolve all open inquiries within prescribed timelines while meeting all key performance indicators.
  • Thoroughly and efficiently gather information from residents, board members, and vendors, access their accounts and evaluate their needs, educate them where applicable to prevent the need for future contacts, and document interactions through contact tracking.
  • Provide quality service and support in a variety of areas.
  • Review and close all homeowner service tickets and open calls in Connect that are not specifically awaiting a Community Association Manager's response.
  • Maintain an open line of communication with property managers, regional directors, and internal departments and associates.
  • Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
  • Work cross-functionally to effectively solve client-facing problems.
  • Coordinate:
    • Assessment and late fees - waive late fees, if appropriate.
    • Move in/out - scheduling - including making special arrangements.
    • Clubhouse and party room reservations.
    • Elevator reservation - including making special arrangements.
    • City inspections - including making special arrangements.
  • Assist with providing resale documents.
  • Assist with homeowner document requests.
  • Create and close work orders.
  • Additional assignments and duties may be assigned from time to time.
Additional Duties:
  • Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance by your supervisor.
  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and meet deadlines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and standard operating procedures as instructed by management.
  • Perform any range of special projects, tasks, and other related duties as assigned.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve inquiries and issues, and maintain a specified level of knowledge about new developments, requirements, policies, and regulatory guidelines.
Skills & Qualifications:
  • Associates degree with concentration in business preferred, or equivalent combination of education and experience.
  • Three (3) to Five (5) plus years of related work experience.
  • Bilingual Spanish speaking preferred.

    Computer literacy: Intermediate proficiency in Microsoft Windows software.
  • Must possess strong administrative background.
  • Strong working knowledge of customer service principles and practices.
  • Excellent interpersonal, office management and communications skills.
  • Self-starter with excellent communication, interpersonal and customer service and telephone skills.


What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

#LI-TL1

  • Plantation, Florida, United States Bayside Support Services Full time

    Customer Support Agent IWe are dedicated to delivering exceptional customer experiences and innovative solutions for the content creator economy. Our mission is to cultivate a safe, engaging, and inventive community experience.Our Vision:We aim to be the industry leader in delivering extraordinary customer experiences, setting standards for exceptional...


  • Plantation, Florida, United States Medical Optics Full time

    Medical Optics, a world-class medical company, is seeking a Rigid Endoscope Service Specialist to support our Depot Operations department.The Rigid Endoscope Service Specialist is responsible for executing the daily activities of the Rigid Endoscope service environment, including the service on new orders as well as the re-service of items that have failed...


  • Plantation, United States Covenant Living Communities and Services Full time

    JOB DESCRIPTION Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Dining Services Aide. This position is responsible for providing efficient and courteous service to residents and guests as well as performing a variety of services in the Healthcare Center dining areas. Wait on assigned tables. Take Resident...


  • Plantation, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • Plantation, Florida, United States FirstService Residential Full time

    Job Summary:As a skilled Receptionist, you will be responsible for providing exceptional customer service to residents and guests by greeting, welcoming, and directing them appropriately. You will also be responsible for answering phone calls, directing or answering questions, and providing administrative support.Your Key Responsibilities:• Greet visitors...


  • Plantation, Florida, United States LHH Recruitment Solutions Full time

    Job Title: Administrative AssistantEmployment Type: Temp-to-HirePay: $20 - $22 per hour (based on experience)Industry: Financial Services Key Responsibilities:Provide administrative support to the financial services team, including scheduling meetings, preparing reports, and maintaining files.Manage incoming phone calls, emails, and other communications,...


  • Plantation, Florida, United States FirstService Residential Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Sr. Coordinator, Resident Support Services to join our team. In this role, you will be responsible for managing a portfolio of communities and their related accounts under attorney status and/or research functions.Key ResponsibilitiesPerform comprehensive reviews of resident ledger reports...

  • CT Technologist

    2 weeks ago


    Plantation, Florida, United States Healthcare Support Full time

    Job Title: CT TechnologistWe are seeking a skilled CT Technologist to join our team at Healthcare Support.Job Summary:This is a travel opportunity for a CT Technologist to work in Plantation, Florida. The ideal candidate will have experience in computed tomography imaging and be able to work independently.Responsibilities:Operate computed tomography scanners...

  • CT Technologist

    1 month ago


    Plantation, Florida, United States Healthcare Support Full time

    Job Opportunity for CT TechnologistWe are seeking a skilled CT Technologist to join our team at Healthcare Support.Specialty: CT TechnologistDiscipline: Allied Health ProfessionalShift: 8 hours, daysEmployment Type: TravelPerks: 8am-4pm, 5x8 day shifts. Must have ARRT (CT), BLS, FL LicenseAs a CT Technologist, you will be responsible for operating CT...


  • Plantation, Florida, United States God's Bless Home Health Full time

    Job Title: CaregiverWe are seeking a compassionate and skilled Caregiver to provide high-quality care to our clients in Broward County. As a Caregiver, you will play a vital role in ensuring the health, safety, and well-being of our clients.Key Responsibilities:Provide personal care and assistance to clients with daily living activities, such as bathing,...


  • Plantation, Florida, United States God's Bless Home Health Full time

    We are seeking a dedicated Caregiver to provide exceptional care and support to our clients in Broward County. As a Caregiver with God's Bless Home Health, you will have the opportunity to make a meaningful difference in the lives of others.Key Responsibilities:Provide personalized care and assistance to clients with varying needs and abilities.Assist with...


  • Plantation, Florida, United States Motorola Solutions Full time

    Job Title: Regional Sales Specialist - Access ControlAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Regional Sales Specialist - Access Control, you'll play a critical role in driving sales growth and expanding our presence in the access control market.Responsibilities:Develop and maintain strong...


  • Plantation, United States PrideStaff Full time

    Are you an experienced Accounts Payable Specialist looking to grow with a company that has a culture focused on what YOU value most? We have a job for you!The Accounts Payable Specialist supports the Accounting department by performing full cycleaccounts payable functions and ensuring compliance with policies and procedures.Job Description: Process...


  • Plantation, Florida, United States Medical Air Services Association Inc Full time

    Medical Claims Processor Job DescriptionThis is a full-time, onsite position based in Plantation, Florida. MASA is seeking a new member to join our dynamic Claims team. As our new Medical Claims Processor, you'll provide collaborative support and process claims with attention to detail, compassion, and quality.Key Responsibilities:Medical Claims Handling:...


  • Plantation, Florida, United States Medical Air Services Association Inc Full time

    About the RoleWe are seeking a highly skilled Medical Claims Processor to join our dynamic Claims team at Medical Air Services Association Inc. As a key member of our team, you will play a critical role in processing claims with attention to detail, compassion, and quality.Key ResponsibilitiesManage a personal queue of assigned medical claims, verifying...


  • Reynolds Plantation, United States Marriott International, Inc Full time

    Job Number 24117655Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee Trail, Greensboro, Georgia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy...


  • Reynolds Plantation, United States Marriott International, Inc Full time

    Additional InformationJob Number24173134Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee Trail, Greensboro, Georgia, United States, 30642VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will...


  • Plantation, Florida, United States Medical Optics Full time

    Medical Optics is seeking a skilled Rigid Endoscope Repair Specialist to join our Depot Operations team. About the Role This is a unique opportunity to work with cutting-edge medical technology and contribute to the success of our company. As a Rigid Endoscope Repair Specialist, you will be responsible for executing daily activities in the service...


  • Plantation, Florida, United States The Sherwin-Williams Company Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. This role is essential to the success of our retail stores, where you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right...

  • Payroll Specialist

    5 months ago


    Plantation, United States PrideStaff Financial Full time

    JOB DESCRIPTION Are you a Payroll Specialist looking to work with a company that has been awarded ClearlyRated’s Best of Staffing Client and Talent Diamond Award which less than 1% of all North American staffing firms have achieved this level of recognition? And offers their employees benefits including medical, dental, vision, and a 401K plan?Apply with...