Director of Operations

2 weeks ago

orlando, United States Alakai Capital Full time

Role Description

We are hiring a Director of Operations to join our team. We are seeking an energetic individual who wants to be an influence in a growing company that is making an impact on the communities it invests in. This newly created position will be full-time in offices in Orlando FL. Reporting directly to our CEO, we are seeking a strategic and detail-oriented Director of Operations to oversee office operations, develop and implement SOPs, enhance our systems, and support employees in understanding their roles and responsibilities. This role will be essential in establishing a strong operational foundation to support Alakai Capital's ongoing expansion.


This is a great opportunity for qualified candidates to utilize and develop their existing skills in system creation and operational efficiencies. This role also offers qualified candidates growth opportunities, a significant amount of autonomous responsibility, and the chance to be part of a dynamic and talented group of real estate professionals


 

Responsibilities

Process Development and Implementation: 

  • Design, develop, and implement SOPs to standardize office functions, ensure operational consistency, and promote efficiency. 
  • Streamline and document business processes to enhance cross-departmental workflows, optimize resources, and eliminate redundancies.  
  • Translate complex processes into straightforward, repeatable steps to improve clarity and consistency across teams.     
  • Oversee existing office team of 7 employees and help to onboard new employees as we expand. 

 

Systems Management: 

  • Evaluate and implement software and tools to support the operational needs of the company, focusing on scalability and user-friendliness.  
  • Work closely with IT and other departments to integrate technology solutions that improve productivity, track performance, and enhance reporting capabilities  
  • Operational Support and Employee Guidance: 
  • Act as the point of contact for employees seeking clarity on processes and procedures, providing clear, consistent, and supportive guidance.  
  • Develop and lead training sessions on new processes, systems, and operational standards to ensure company-wide alignment.  
  • Foster an environment of continuous improvement by encouraging feedback on SOPs and identifying areas for improvement.     

 

Performance and Efficiency Monitoring: 

  • Establish and track KPIs to measure the success of implemented SOPs, identify areas for improvement, and optimize operational effectiveness.  
  • Provide regular updates and reports to the CEO, highlighting trends, identifying bottlenecks, and recommending solutions to address challenges. 

 

Cross-Functional Collaboration: 

  • Partner with department heads across asset management, acquisitions, accounting, and capital markets to ensure alignment and streamline interdepartmental processes.  
  •  Support the CEO by managing operational functions and allowing for focused attention on strategic acquisitions and company growth.



Qualifications

  • Experience: 5+ years of experience in operations management or a similar role, with a proven track record of building and implementing operational processes and systems. 
  • Education: A Bachelor’s Degree in Business Management, Administration, or Operations is preferred.  
  • Skills: Strong analytical, organizational, and problem-solving skills, with the ability to design, document, and execute clear operational procedures. 
  • Technological Proficiency: Proficient in MS Word, Excel, and Outlook. Able to leverage emerging technology to drive operational efficiency. Experience with project and team management, document management, and performance tracking tools. 
  • Adaptability: Ability to quickly learn the nuances of the commercial real estate sector and integrate that understanding into operational processes, even if prior experience is outside of real estate. 
  • Communication: Excellent written and verbal communication skills with the ability to convey complex information in an accessible, understandable manner. 


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may be modified at any time with or without notice.  

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