Customer Support Engineer

2 days ago


San Francisco, United States Superpowered (YC W21) Full time

Overview Join to apply for the Customer Support Engineer role at Superpowered (YC W21). Location: San Francisco, CA. Responsibilities Bridge between customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. Resolve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve. Resolve customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered. Qualifications 2+ years of hands-on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1 Quicker learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value Self-starter: You take initiative to get things done and figure out what's the highest value thing to do Must have prior experience working with LLMs. Bonus: Previous technical founder of a B2B SaaS company Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Software Development #J-18808-Ljbffr



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