Customer Support Engineer
4 weeks ago
We're looking for an experienced Customer Support Engineer to serve as Tier 2 support for Impart Security's growing customer base. You'll be the technical expert who helps customers successfully operationalize our Application Protection Platform in complex production environments.Your ImpactServe as the escalation point for complex technical issues requiring deep systems expertiseEnable customer success through expert guidance on platform implementation and optimizationSolve sophisticated operational challenges that help customers maximize security coverage and performanceBridge the gap between customer environments and our engineering team for critical issuesYour Core ResponsibilitiesProvide expert Tier 2 technical support for complex installation, configuration, and operational issuesTroubleshoot service interruptions and performance problems in customer production environmentsGuide customers through advanced deployment scenarios involving Kubernetes, service meshes, and API gatewaysAnalyze system performance using monitoring tools like Datadog to identify optimization opportunitiesCollaborate with engineering teams to resolve platform issues and implement customer-requested improvementsAdditional OpportunitiesLead customer implementation projects for complex enterprise deploymentsDevelop advanced troubleshooting guides and operational best practices documentationContribute to platform reliability improvements based on customer operational insightsParticipate in customer architecture reviews and deployment planning sessionsWhat You'll Bring5+ years of systems administration experience with focus on production operations and troubleshootingDeep expertise with Kubernetes, including advanced networking, service mesh integration, and troubleshootingStrong knowledge of API gateways and proxies (Nginx, Envoy, Kong) including configuration and performance tuningExperience with eBPF technology and kernel-level debugging for network and security applicationsProficiency with monitoring and observability tools, particularly Datadog, for performance analysis and troubleshootingUnderstanding of modules, plugins, and extensibility frameworks for network infrastructure componentsExperience troubleshooting complex service interruptions in distributed systemsExcellent customer-facing communication skills with ability to explain complex technical concepts clearly to diverse audiencesStrong empathy and patience when working with customers during high-stress situations like production outagesProven ability to remain calm under pressure and provide reassuring guidance during critical incidentsStrong problem-solving skills with collaborative approach to working with customer teamsWhy You'll Love It HereSolve complex technical challenges at the intersection of security and infrastructureWork directly with cutting-edge technologies like eBPF and service meshCollaborate with world-class engineering teams on platform improvementsCompetitive salary with performance bonuses for exceptional customer impactComprehensive benefits and flexible work arrangementsOpportunity to become a subject matter expert in application security operationsNo third party recruiters, please. Direct applications only. #J-18808-Ljbffr
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Customer Support Engineer
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Customer Support Engineer
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San Francisco, United States Kaedim Full timeJoin to apply for the Customer Support Engineer role at Kaedim1 year ago Be among the first 25 applicantsJoin to apply for the Customer Support Engineer role at KaedimGet AI-powered advice on this job and more exclusive features.This range is provided by Kaedim. Your actual pay will be based on your skills and experience — talk with your recruiter to learn...
