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Field Service Rep

4 months ago

Conroe, United States Blackstone Industrial Services Full time

Blackstone is an innovative service company supporting both reciprocating and centrifugal equipment throughout its lifecycle. Blackstone supplies field services, parts, and repair for a wide range of industrial rotating and static equipment. Blackstone specializes in repair, maintenance, commissioning, turnaround, overhaul, installation, and engineering services for critical rotating equipment and pipeline maintenance.

Founded on the principles of professionalism, experience, and superior customer service, Blackstone provides a service offering that is done right the first time to minimize downtime and that is completed by a team that demonstrates zero-incident safety practices. Our commitment to servicing our clients is the foundation of long-term and respectful working relationships. Our clients choose us for our highly qualified staff, with their deep body of knowledge and value-added work ethic. Our people are the backbone of our success, providing consistent quality and a transparent approach.

Reporting to the US Field Services Manager, the Field Service Rep. (FSR) is responsible for coordination of high-performance execution teams for reciprocating equipment overhaul, repair and maintenance while providing all technical knowledge to the customer. This requires a high focus on Blackstone Industrial core values, Integrity, Inclusiveness, People, Reliability, and Loyalty. All while maintaining unmatched safety and quality.

EDUCATION & EXPERIENCE

  • Compliance with all site policies, procedures, and applicable regulations; conducting applicable safety activities; completion of assigned HSSE action items; and completion of regulatory and other required training. Follow OEM standards to help with API(American Petroleum institute) standards if required. Providing customer with insight to problem solve machinal issues with the Blackstone standards.
  • Participate in safety reviews including procedure, pre-startup safety reviews (PSSR), Area Hazard Assessments, equipment discussions, etc. as needed
  • Conduct processing trials at the customers facilities while working in a safe manner
  • Provide detailed customer call reports of customer trials,
  • Provide expertise, guidance, and training to Sales & Marketing teams on a regular basis
  • Provide competent and efficient technical service to existing and target customers as needed
  • Review and investigate customer quality and performance complaints and drive process for resolution. Proactively identifies and corrects causes of complaints
  • Leads multifunctional teams and projects related to customer, product, and applications development
  • Works directly with Sales and Marketing, Manufacturing, and Technical & Quality personnel to accomplish assigned and self-directed business and technical goals
  • Create and maintain ---------- image as a leader in the market through market development, product development and highly responsive technical service
  • Prepare and provide written correspondence, technical literature, datasheets, processing and troubleshooting guides to promote -------- and facilitate meeting the company's goals and ensure market leadership
  • Actively participate in the MOC process as technical reviewer in product specifications, manufacturing, process, and raw material changes at customer request.
  • Provide technical support to Operations as required
  • Other duties as assigned
REQUIREMENTS
    • Successful completion of our pre-employment drug and alcohol test