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Field Service Manager

2 months ago

Conroe Texas, United States DISH Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Manager to lead our team of field professionals. As a key member of our In-Home Services team, you will be responsible for managing the overall direction of our Field Service Technician team to ensure exceptional customer satisfaction.

Key Responsibilities
  • Support new employees through comprehensive training and development programs
  • Demonstrate and coach behaviors that ensure quality customer service and adherence to safety standards
  • Train existing Installers/Technicians on changing processes, procedures, and technologies
  • Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improve team and individual performance by working hands-on alongside the technicians
  • Manage fleet-related processes, including vehicle maintenance and upkeep
  • Address escalated customer and/or employee issues
Requirements
  • High School diploma, college degree preferred but not required
  • Strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
  • Ability to climb a 40 Ft. ladder safely
  • Willingness to work flexible hours, including 45+ hours a week, including weekends
Benefits
  • Competitive starting salary
  • Generous bonuses based on team performance
  • Company vehicle
  • Free DISH programming
  • Paid training
  • Incredible opportunities for advancement