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Onsite Support Engineer

3 months ago


Cleveland, United States The Dignify Solutions LLC Full time
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
  • Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
  • Experience handling L2/L3 troubleshooting for Windows & MAC OS
  • Experience with Citrix and Microsoft Remote Desktop concepts and administration
  • Knowledge of DHCP, IP routing, VPN, and firewall concepts
  • Experience in supporting minor hardware repairs (Desktop & Laptop)
  • Experience in phone system administration
  • Resolves and closes incidents/service requests as per help desk procedures & within SLA
  • Escalates unresolved incidents/service requests within agreed timescales
  • Communicates with client regarding incident progress
  • Ensures tickets are updated at all times until issues are resolved
  • Performs imaging/reimaging of PCs
  • Performs IMAC (Install, Move, Add and Change)
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests