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Call Center Representative
2 months ago
At Carl Black Automotive, we acquire thousands of leads per month to be processed. Our Business Development specialist requires a keen sense of urgency to customer requests or inquiries funneling through to our dealership. Candidates must be able to multi-task several requests with immediate response. This is a Full-Time position that provides our benefits package with flexible schedule of 40 hours per week.
The Call Center Specialist position has a base hourly pay + commission pay scale.
Job Duties:
- Handling sales inquiries via phone/internet, making approx. 100-120 calls/day, setting appointments for the sales team.
- Work closely with sales and service associates following through on all internet leads, and phone calls on a daily basis.
- Commission consists of Appointments Shown & Sold, with bonuses paid for volume, averages, and consistency.
- Team Environment - we all work together to provide the best customer experience.
- Accountability - We track your metrics daily to ensure we are maximizing your opportunity, as well as providing the best experience for our clients.
Minimum Qualifications:
- Excellent PC skills with Microsoft office products.
- Must be able to effectively complete tasks in a deadline-driven environment.
- Strong verbal and written communication skills.
- Strong organization with great attention to detail.
- Self Motivated.
- Pleasant phone voice with great people skills.
- Must be able to perform in a fast paced environment.
- Must have an energetic phone personality and able to handle concerned customers.
- Must be able to work full-time hours, some nights, Saturdays, and/or Sundays.
Benefits:
- Hourly pay PLUS monthly commission based on performance.
- Flexible Schedule
- Paid vacation
- Medical and Dental insurance available
- Life insurance
- 401k
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
