Director Services Logistics
1 month ago
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Located in Sunnyvale CA, this individual must provide future strategy, leadership, technical, and administrative mentorship across interdepartmental boundaries as related to global spare parts support of minimally invasive robotic surgical equipment support. This key leadership role will be challenged to effectively lead the Services Logistics Department resources required to support global business growth demands and support installed equipment in the field. This individual must have demonstrated track record of achieving results through a cross functional global environment. This individual must possess high level leadership, team building skills, coaching, and mentorship skills.
Roles and Responsibilities:
- Create and deploy global spare parts logistics strategy, align with the strategic plans of our manufacturing repair plants and our Customer Experience teams.
- Represent the complete logistics function for key strategic changes.
- With the future in mind, create an organizational team with functional and leadership capabilities. Attract, retain, and motivate a high-performance organization capable of driving excellence.
- Analyze operational costs from ISI internal and 3PL operations to enable the most cost-effective solutions while meeting customer delivery requirements. Responsible for leading change in systems, mechanization, automation, and process to enhance our capabilities.
- Lead, strategize, and execute the global Forward Stocking Location strategy.
- Liaise with Services Planning team to maintain appropriate Customer Support Inventory levels to ensure proper usage of the 3PL resources and shipping methods to support the end customer and value proposition.
- Manage part request fulfillment 3PL infrastructure to ensure customer satisfaction is maintained at the highest possible levels (i.e. user request, order management, warehousing management, distribution services)
- Create and foster a continuous improvement culture and discipline within the team. Drive best practices and change throughout the regions to ensure consistent, high quality and repeatable performance. Measure through integrated KPIs and metrics managed centrally and locally.
- Perform other projects or duties that may be assigned
Skill/Job Requirements:
In order to adequately perform the responsibilities of this position the individual must have:
- Managerial experience of a minimum 8 to 10 years, proven leadership and motivational skills
- Minimum Bachelor's degree and 8 to 10 years related experience, or equivalent combination of education and experience. Master's degree preferred.
- Excellent understanding of Service Logistics, Customer Service, Field Service, Production Planning, Materials Management, RMA processing, and Quality & Regulatory Affairs operational and informational needs
- Previous work experience in the aforementioned disciplines with emphasis on Service Logistics and Field Service support (prior work experience with a medical equipment manufacturer is desirable)
- Knowledge of general manufacturing practices is a must
- Knowledge US export and import regulations is a must
- Knowledge of Dangerous Goods transportation regulation such as DOT and IATA is desirable
- Understanding of Business Information Systems (i.e. SAP, CRM, Agile, Oracle) and proficiency in the use of Microsoft Office suite of applications
- Able to work independently in a fast-paced environment with little supervision
- Exhibit excellent oral and written communication skills
- Proven ability to manage cross-functional projects
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
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