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Director Services Logistics

4 months ago

Sunnyvale, California, United States Intuitive Surgical Full time
Job Description

Located in Sunnyvale CA, this person must provide future strategy, leadership, technical, and administrative mentorship across interdepartmental boundaries as related to global spare parts support of minimally invasive robotic surgical equipment support. This key leadership role will be challenged to effectively manage the Services Logistics Department resources required to support global business growth demands and support installed equipment in the field. This person must have demonstrated track record of achieving results through a cross functional global environment. This person must possess high level leadership, team building skills, coaching, and mentorship skills.

Roles and Responsibilities:

  • Create and deploy global spare parts logistics strategy, align with the strategic plans of our manufacturing repair plants and our Customer Experience teams.
  • Represent the complete logistics function for key strategic changes.
  • With the future in mind, create an organizational team with functional and leadership capabilities. Attract, retain, and motivate a high-performance organization capable of driving excellence.
  • Analyze operational costs from ISI internal and 3PL operations to enable the most cost-effective solutions while meeting customer delivery requirements. Responsible for leading change in systems, mechanization, automation, and process to enhance our capabilities.
  • Lead, strategize, and execute the global Forward Stocking Location strategy.
  • Liaise with Services Planning team to maintain appropriate Customer Support Inventory levels to ensure proper usage of the 3PL resources and shipping methods to support the end customer and value proposition.
  • Manage part request fulfillment 3PL infrastructure to ensure customer satisfaction is maintained at the highest possible levels (i.e. user request, order management, warehousing management, distribution services)
  • Create and foster a continuous improvement culture and discipline within the team. Drive best practices and change throughout the regions to ensure consistent, high quality and repeatable performance. Measure through integrated KPIs and metrics managed centrally and locally.
  • Perform other projects or duties that may be assigned