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Service Logistics Supervisor

4 months ago

Sunnyvale, California, United States Intuitive Surgical, Inc. Full time
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of Position: This role oversees material movement, storage, tracking, and shipment for field service. It includes Domestic and International orders.

Roles & Responsibilities:

  • Hire, train, develop, and motivate direct reports to follow procedures, dept. Goals and productivity requirements.
  • Evaluate and give yearly feedback to employees to ensure they meet performance standards through coaching and mentoring.
  • Implement Short-Term Problem Containment and Long-Term Corrective Action for Missed Shipments and Delayed Receipts.
  • Create process flows to provide a better understanding of the requirements.
  • Examine and correct Shipping issues related to Service Distribution Centers and Forward Stocking Locations.
  • Provide detailed root cause analysis and update KPIs and metrics.
  • Provide vision and direction to the workgroup and drive training to Lean Material flow practices.
  • Ensure that company procedures, including SOX and FDA requirements, are followed and adhered to.
  • Drive continuous improvement of current processes and work closely with internal and external stakeholders to optimize the value stream opportunities.
  • Optimize department efficiencies through capacity studies and examination of workloads.
  • Responsible for the development of reports providing reliable information about status of planned goals, projects and tasks.
  • Participate on cross-functional teams to drive department needs and continuous improvements.
  • Reviews and reports monthly operational expenses related to shipment cost, storage cost or any other Logistics related expenses
  • Responsible for inventory accuracy in designated storage locations.
  • Maintain department operating procedures (DOPs) and work instructions. Perform other projects or duties that may be assigned
  • Able to provide backup to Manager(s) during their absence
  • Maintain an excellent attendance record
  • Perform other projects and duties as assigned
Qualifications
Skills, Experience, Education, & Training:
  • Minimum Bachelor's degree and five years of equivalent work experience.
  • Minimum eight years of working experience with Associate Degree.
  • Excellent documentation skills and ability to communicate effectively verbally and in writing across all levels of the organization.
  • Demonstrates analytically inspired problem-solving ability
  • Business process knowledge of Global Logistics.
  • Exceptional organizational and time management skills, able to handle multiple tasks autonomously and under pressure.
  • Proven capabilities to develop and balance immediate/long-term priorities with appropriate urgency to meet deadlines and exceptional multitasking skills.
  • Be proactive in addressing issues, showing initiative and persistence to make significant changes, and embracing new ideas openly.
  • Must have a solid dedication to excellence and customer satisfaction with internal and external stakeholders.
  • Proven collaborator and ability to influence without authority, gaining support and trust across the organization to achieve agreed-upon business outcomes.

Working Conditions
  • Ability to work in the warehouse environment.
  • Extended standing and Walking

Preferred Skills and Experience
  • APICS Certification is desirable.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $85,300 USD - $122,700 USD
Base Salary Range Region 2: $72,500 USD - $104,300 USD
Shift: Day
Travel: 10% of the time
Workplace Type: Onsite - This job is fully onsite.