Director of Support Services

JOB PURPOSE:

The Director of Support Services provides management and monitors the operational and fiscal activities for: Maintenance department, Employee Housing department, and Fleet Management/Student Transportation services. Provides management to support the Mission statement, goals, and objectives of the University, the incumbent plans, establishes and implements policies and procedures.

JOB DUTIES & RESPONSIBILITIES:

• Approves budget expenses up to authorized dollar amounts.
• Oversees the supervision of staff, including work allocation, scheduling, training, and problem resolution.
• Hosts regular staff meetings to ensure communication among personnel regarding departmental activities.
• Increases staff effectiveness by recruiting, hiring, selecting, orienting, training, coaching, counseling, evaluation and disciplining, and terminating personnel appropriately; communicates values, strategies, and objectives.
• Obtains, develops and maintains necessary personnel, training, and equipment to achieve financial, operational, and compliance expectations.
• Provides oversight of construction and building projects.
• Oversees the management of excess property.
• Researches and identifies prospective grant funding to meet Mission and Goals of Navajo Technical University
• Generates and submits grant proposals and applications consistent with stated annual funding goals.
• Consults with all segments of management responsible for policy or action. Ensures compliance within area of responsibility. Makes recommendations for improving effectiveness of policies and procedures.
• Ensures that through planning, design, construction and maintenance the highest reasonable system reliability factor is maintained.
• Provides planning, direction, interdepartmental coordination and development of new administrative procedures and policies necessary for the achievement of team goals.
• Coordinates activities of assigned components with those of other departments. Seeks mutual agreement of problems involving coordination.
• Coordinates and collaborates with other departments of the Institute in establishing and carrying out responsibilities.
• Defines and recommends objectives in each area of support services operations. Develops specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
• Directs, monitors, and appraises the performance units immediately reporting and provides the necessary coordination among activities.
• Establishes objectives and procedures governing the performance of assigned activities.
• Maintains appropriate communications within area of responsibility.
• Plans, reviews, and recommends adequate plans for the control of planned outputs, budget spending, labor efficiency, material efficiency, customer service, and order entry efficiency, along with human utilization.
• Reviews and approves cost control reports, and cost estimates.
• Reviews and approves major projects involving major functional changes within the Support Service Department's functional areas.
• Reviews and approves the implementation of organization plans that support the University's mission statement, goals and objectives.
• Reviews performance against operating plans and standards. Provides reports to subordinates on interpretation of results and approves changes in direction of plans.
• Selects and maintains qualified personnel in all positions reporting directly.
• Assumes other activities and responsibilities from time to time as directed.
• Ensures that duties, responsibilities, and authority and accountability of all direct subordinates are defined and understood.
• Report writing as needed for grants, contracts and internal communications.
• Performs other duties as assigned.

SUPERVISION RESPONSIBILITIES:

• Support Services Administrative Assistant, Maintenance Supervisor, Housing Coordinator, and Fleet Management Coordinator.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Master's degree in Public Administration, Construction Management or related field.
• Five years construction, housing, maintenance or transportation experience.
• Three years in a management capacity.
• Higher Education experience preferred.
• Valid state driver's license.
• Must be able to pass background check, with NO prior convictions of any felonies.

PREFERRED QUALIFICATIONS/REQUIREMENTS:

The Navajo Nation Preference in Employment Act applies to all hiring, promotions or transfers of individuals into this position.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Knowledge and understanding of facilities and physical plant requirements of large, diverse, multi campus facilities.
• Knowledge of financial/business analysis techniques.
• Knowledge of policies and procedures, regulations and bylaws, and the legal environment within which they operate.
• Knowledge of materials, methods, practices and equipment used in building maintenance, fleet management, and general construction activities.
• Knowledge of occupational hazards, safe working practices, and safety precautions in accordance with applicable state, county, or federal laws and regulations regarding workplace safety.
• Employee development and performance management skills.
• Skill in budget preparation and fiscal management.
• Skill in managing multiple projects and meeting strict deadlines.
• Skill in providing leadership to, supervising, training, and evaluating assigned staff.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Organizational planning, structuring, and staffing skills.
• Skill in refined written and verbal communication, organization and interpersonal skills in order to write clear and concise reports and to effectively interface and communicate with customer operation and management personnel.
• Ability to maintain confidentiality.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to handle multiple tasks and meet deadlines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to foster a cooperative work environment.
• Ability to establish and maintain good working relationships with the individuals and departments of varying social and cultural backgrounds.
• Ability to communicate effectively in the Navajo and English language.
• Ability to complete complex tasks and to prioritize multiple projects.
• Ability to develop and deliver presentations.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee frequently sits, stand, walk, bend, stoop, and squat.
• Use hands for dexterity of motion, repetitive movement of both hands.
• Have normal auditory, visual acuity, and verbal communications skills.
• The employee must occasionally lift and carry up to 50 pounds.

WORK ENVIRONMENT:

• Work is generally performed in office setting and outdoors.
• Standing and walking may be on uneven surfaces or unstable ground.
• Situations where safety-toe shoes, safety goggles, gloves, protective face shields, or hardhats are needed may occur.
• Exposure to natural weather conditions, various dusts and mists, and normal debris and hazards common at sites may occur while performing outdoor duties.
• Tight time constraints and multiple demands are common.
• Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.