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Express Service Advisor

2 months ago

Mandeville, United States Volkswagen of Mandeville Full time

Volkswagen Express Service Consultant

Full job description

Job Summary:
Volkswagen of Mandeville, a Volkswagen dealership located in Mandeville, Louisiana, is seeking a motivated and customer-oriented individual to join our team as a Full Time Volkswagen Express Service Consultant. As the Express Service Consultant, you will be responsible for providing exceptional customer service while ensuring the smooth and efficient operation of our Volkswagen Express Service department with your own team. This is an individual contributor role with a competitive salary range of $42,000 to $60,000 per year and a great opportunity to grow into a Main Service Advisor Role.

Compensation & Benefits:

  • Competitive salary range of $42,000 to $60,000 per year.
  • Comprehensive benefits package including health, dental, and vision insurance
  • 6 Regular holidays per year and 3 floating holidays
  • Ongoing training and opportunities for career advancement
  • Employee discounts on vehicle purchases, services, and parts


Responsibilities:

  • Greet and assist customers with a positive and professional attitude
  • Schedule appointments and communicate with customers regarding their service needs
  • Provide accurate estimates for services and obtain customer approval
  • Ensure work is completed in a timely and efficient manner
  • Communicate with technicians to keep customers updated on the status of their vehicle
  • Process customer payments and maintain accurate records
  • Continuously seek opportunities to improve customer satisfaction and service department efficiency
  • Maintain knowledge of Volkswagen products, services, and promotions
  • Handle customer complaints and escalate to management when necessary
  • Follow dealership and manufacturer guidelines and policies


Requirements:

  • High school diploma or equivalent
  • Previous experience in customer service, preferably in the automotive industry
  • Strong written and verbal communication skills
  • Excellent organizational and multitasking abilities
  • Proficient in basic computer skills and experience with dealership management systems is a plus
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Must be able to work occasional weekends and evenings
  • Must have a valid driver's license and clear driving record
  • CDK knowledge helpful


Benefits

Pulled from the full job description

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Opportunities for advancement
  • Paid time off
  • Vision insurance

EEOC Statement:
Volkswagen of Mandeville is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.