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Hotel General Manager

2 months ago

Sacramento, United States WS Management Full time
Job DescriptionJob Description

Position: GENERAL MANAGER

We are a well-established popular hotel located less then ten minutes from the Sacramento International Airport and downtown Sacramento. We pride ourselves in providing exceptional service and a welcoming atmosphere for all our guests. We are seeking a dynamic and experienced General Manager to lead our team and ensure an outstanding guest experience.

Position Summary:

The General Manager is responsible for all aspects of operations for their assigned property; providing support supervision and guidance to their team. Ensure that financial performance is optimized that high-quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards.

Key Responsibilities:

Oversee daily operations, Coach and support the team to effectively manage occupancy, rates, wages, and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team satisfaction.

Lead the property in revenue through sales and marketing efforts.

Maintain strong knowledge of and relationships in the local market and community.

Accurately manage financials, P&L, staffing, labor hours, and payroll to maintain profitability.

Recruit, select, train and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.

Guest Relations:

Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).

Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.

Personally respond to guest complaint letters, Guest Assistance Claims, and Guest comments in accordance with company standards.

Team Leadership:

Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees.

Foster a positive work environment and motivate the team to achieve departmental goals.

Conduct regular meetings and training sessions to keep the team informed and engaged.

Financial Management:

Review financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance.

Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters.

Analyse profit and loss statements. Bring line items within budget by making all necessary corrections to operational procedures.

Coordination and Communication:

Maintains a professional working relationship and promotes open lines of communication with managers, employees, other departments, vendors, community partners and all business associates.

Communicates ideas, development goals, and tasks to team members/corporate office effectively and maintains timely follow up to delegated tasks.

Model a positive and professional image that emulates the organization's mission and encourages a spirit of cooperation with co-workers. Provides support to co-workers and promote teamwork by sharing information useful to achieving desired results.

Compliance and Safety:

Maintain a proactive view of issues within the property, and be attentive in arriving at a solution before the disruption of the hotel services or impact to guest or staff.

Perform routine audits including documenting audit findings, in each department validating brand standard process and company expectations are being met.

Maintains security and safety systems within the property and ensures that proper inspections and maintenance is attended to and maintained consistently.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Minimum 3 years of hotel management experience, preferably in both Rooms and Food and Beverage.

Proven leadership qualities, a minimum of 5 years of hands-on management experience.

Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Knowledge of hotel operations, including sales/marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and Brand.

Ability to work flexible hours, including nights, weekends, and holidays.

Strong problem-solving skills and the ability to handle stressful situations calmly and effectively.

Benefits:

  • Competitive salary
  • Health, dental, and vision insuranc
  • Paid time off
  • 401(k)
  • Employee discounts on hotel stays and services
  • Professional development opportunities