Customer Service Representative

1 week ago

St Louis, United States Mississippi Lime Full time

Job Title: Customer Service Representative Why consider a career at MLC? Highly collaborative work environment focused on growth and innovation Safety and sustainability are top priorities Excellent compensation, benefits, generous perks; focused on employee wellbeing Great development and advancement opportunities Bring your real self to work, come grow with us MLC operates the largest lime facility in the Americas and mines some of the purest limestone reserves in the world…and we just went global The company is committed to development and employee satisfaction. Join our outstanding team About the Job This position is to service customers by processing orders, scheduling shipments, resolving issues, and providing assistance as needed. Required Qualifications Education: High School degree required. Some college courses would be preferred.Experience: Minimum two (2) years customer service experience required.Skills: Must possess sufficient computer skills to take and process orders, as well as to develop and maintain spreadsheets and schedules. Proficient in Microsoft Office Excel, Outlook, and Word. Good communication, grammar, spelling, and math skills required. Must demonstrate the ability to identify root cause of customer problems and possess critical thinking skills to foresee other related issues. Preferred Qualifications Abilities: Must have demonstrated an ability to work with customers and resolve issues. Must have the ability to manage and prioritize multiple projects. Behaviors: Individual must always practice a high level of integrity in their daily work and maintain a professional and positive demeanor at all times. Essential Functions Gathering account information to accurately set up and maintain accounts in ERP system. Maintaining customer orders/order patterns and proactively communicating order changes. Administer customer orders taken by phone, fax, or email in a prompt and efficient manner. Respond to inquiries for information relating to orders, shipments, or general information in a timely manner. Review technical requirements for accounts. Summarize rail accounts while monitoring gaps in pipeline to alert customers of potential trucking needs. Utilize the provided reporting methods to determine upcoming product requirements, late shipments or customer account history. The Fine Print Benefits and perquisites may vary based on the nature and location of each job. Visit MLC's website for EEO information. About MLC MLC is headquartered in St. Louis, Mo., is a leading global supplier of high-calcium lime products and technical solutions. These offerings bring essential performance and value to a broad range of market applications, including metals, construction, chemical synthesis, water and emissions treatment, glass, textiles, plastics, rubber, agriculture, foods and beverages. With over a century in business, MLC has built a reputation on the quality of its products and services, as well as an unwavering commitment to safety, sustainability and service. The company’s expanding global footprint includes a diversified, reliable network of production and distribution facilities in the U.S., as well as in the UK through our Singleton Birch business. For more information, visit our website. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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