Current jobs related to Client Support Advisor - Lebanon - The Baker Company

  • Service Advisor

    3 weeks ago

    Lebanon, United States Kirby’s Auto & Truck Repair Full time $50,000 - $85,000

    Join Our Team: Auto Shop Service AdvisorWe are seeking an experienced and professional Auto Shop Service Advisor to join our dedicated team. As an independent auto service and repair facility, we pride ourselves on upholding honesty and integrity in every interaction. With generations of loyal customers and a growing client base, our team is passionate about...

  • Client Team Associate

    1 week ago

    Lebanon, Ohio, United States Edward Jones Full time

    About UsAt Edward Jones, we pride ourselves on being a company that values diversity, equity, and inclusion. We believe that every individual brings unique experiences and perspectives that contribute to our success.We're a financial services firm with a long history of innovation and adaptability. Our commitment to staying ahead of the curve has allowed us...

  • Engineering Solutions Advisor

    2 weeks ago

    Lebanon, New Hampshire, United States ANSYS Full time

    Job Description:We are seeking an Engineering Solutions Advisor to join our team. As a key member of our Customer Excellence group, you will provide expert-level technical support to our customers, ensuring their success with Ansys software.Responsibilities:Provide exceptional customer service and support via phone, email, and remote desktop sharingUtilize...

  • Branch Office Support Professional

    1 week ago

    Lebanon, Ohio, United States Edward Jones Full time

    About UsAt Edward Jones, we're a financial services firm where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.We partner for positive impact to improve the lives of our clients and colleagues, and...

  • Evening Caregivers

    4 weeks ago

    Lebanon, New Hampshire, United States HomeCentris Healthcare Full time

    **About Us**HomeCentris Healthcare is a leading homecare agency in the Mid-Atlantic Region, dedicated to providing exceptional personal care services.We have immediate openings for qualified and compassionate caregivers to join our team in Lebanon, PA.Overview of the Role:The Evening Caregiver will provide dynamic support to our clients in their homes,...

  • Critical Care Registered Nurse

    4 weeks ago

    Lebanon, New Hampshire, United States HealthEcareers - Client Full time

    Job Title: Critical Care Registered NurseWe are seeking a skilled Critical Care Registered Nurse for a travel nursing position in Lebanon, New Hampshire.Salary: $110-$120 per hour (36 hours/week), tax-free stipend amount to be determined.About the JobThis is a 12-week Med Surg travel nurse job with 36 hours per week, working 12-hour shifts. The ideal...

  • Nurse Recruiter for Transplant Unit

    4 weeks ago

    Lebanon, New Hampshire, United States HealthEcareers - Client Full time

    Transplant Nurse Opportunity in New HampshireHealthEcareers - Client is seeking a dedicated travel nurse to join their team in Lebanon, New Hampshire. As a travel nurse, you will have the opportunity to work in a fast-paced environment and make a meaningful impact on patient care.Estimated Salary: $140,000 per year (based on 40 hours per week and 52 weeks...

  • Travel Nurse RN Opportunity in New Hampshire

    4 weeks ago

    Lebanon, New Hampshire, United States HealthEcareers - Client Full time

    Are you a dedicated and skilled Med Surg nurse seeking a new adventure?About the RoleWe are currently looking for a travel nurse RN to join our team in Lebanon, New Hampshire.This 13-week assignment offers the perfect opportunity to gain experience, build your skills, and enjoy the scenic beauty of New England.Job ResponsibilitiesAssessing patient care needs...

  • Client Relationship Specialist

    2 weeks ago

    Lebanon, Ohio, United States Edward Jones Full time

    Edward Jones Overview:We're committed to partnering for positive impact, improving the lives of our clients, colleagues, and communities. As a leader in the financial services industry, we're proud of our diverse team and inclusive environment.The Role:In this Branch Office Administrator position, you'll work independently, yet be part of a larger team that...

  • Client Experience Specialist

    3 weeks ago

    Lebanon, Ohio, United States BCI Acrylic Independent Dealers Full time

    **Company Overview:**BCI Acrylic Independent Dealers is a rapidly growing veteran-owned business in Lebanon, Ohio. We pride ourselves on providing top-notch products and services to our valued clients.**Job Summary:We are looking for a Client Experience Specialist to join our team in Lebanon, Ohio. As a key member of our customer-facing team, you will be...

  • Client Relations Specialist

    2 weeks ago

    Lebanon, New Hampshire, United States SMG Inc Full time

    This is an excellent opportunity for individuals looking to start or advance their careers in customer service. As a Client Relations Specialist, you will play a critical role in ensuring our clients receive the highest level of service and support.Key Skills and QualificationsNatural problem-solver with the ability to manage customer complaints...

  • Financial Services Representative

    2 weeks ago

    Lebanon, Ohio, United States Edward Jones Full time

    About Edward Jones:As a Fortune 500 company, we pride ourselves on being privately-owned, focusing on our clients rather than shareholder returns. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're dedicated to improving the lives of our clients and colleagues.We value individual perspectives and recognize...

  • Travel Nursing Med Surg Position in Lebanon PA

    4 weeks ago

    Lebanon, New Hampshire, United States HealthEcareers - Client Full time

    Job Summary:We are seeking a highly skilled and compassionate Travel Nurse RN to join our team at HealthEcareers - Client in Lebanon, Pennsylvania. This exciting opportunity is for a 13-week assignment with 40 hours per week, 12-hour shifts, nights.About the Job:This is a Med Surg specialty position with a RN discipline.The shift will be 40 hours per week...

  • Financial Services Coordinator

    4 days ago

    Lebanon, Ohio, United States Edward Jones Full time

    About Edward JonesWe're a financial services firm that puts people at the center of everything we do. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.We believe in a human-centered approach as we partner with our clients...

  • Client Care Specialist

    2 weeks ago

    Lebanon, Tennessee, United States RooterMan of Chattanooga Full time

    We are a small business with a big heart, and we are looking for a dedicated Client Care Specialist to join our team at RooterMan of Chattanooga.The estimated salary for this position is $55,000 - $70,000 per year, depending on experience and qualifications.The ideal candidate will have previous call center or dispatch experience, with excellent...

  • Gastroenterology Physician Specialist

    4 weeks ago

    Lebanon, New Hampshire, United States HealthEcareers - Client Full time

    Job Opportunity for Gastroenterology PhysiciansWe are seeking a skilled Gastroenterology Physician to join our team at the VA Medical Center in Lebanon, Pennsylvania.Job DetailsType: Locum Tenens SupportShift: 8 am - 5 pmPay Rate: $349.20 - $378.00 per hourThis opportunity is ideal for a physician looking to provide high-quality patient care in a dynamic...

  • Critical Care Pediatric Nurse

    4 weeks ago

    Lebanon, New Hampshire, United States HealthEcareers - Client Full time

    Pediatric Intensive Care Travel Nursing Job in Lebanon, New HampshireWe are seeking a highly skilled and experienced travel nurse RN to join our team in Lebanon, New Hampshire. This is a 12-week assignment in the Pediatric Intensive Care unit of a reputable healthcare facility.About the RoleSpecialty: PICU - Pediatric Intensive CareDiscipline: RNDuration: 12...

  • Traveling Nurse Specialist

    4 days ago

    Lebanon, Indiana, United States Healthcare Support Full time

    Healthcare Support is a leading travel nursing agency seeking an experienced RN Dialysis professional to join our team in the United States. This exciting opportunity offers a chance to work with top-rated facilities across the country, providing high-quality patient care and enjoying a fulfilling career.About the JobDialysis RN position available in...

  • Branch Office Administrator

    4 weeks ago

    Lebanon, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Client Success Representative

    20 hours ago

    Lebanon, United States UniFirst Full time

    Client Success Representative at UniFirst summary: The Client Success Representative at UniFirst is responsible for increasing existing account sales within a dedicated market territory by leveraging warm relationships with customers. This role involves identifying growth opportunities, collaborating with the Customer Service team, conducting...

Client Support Advisor

2 months ago

Lebanon, United States The Baker Company Full time

For 75 years, The Baker Company in Sanford, ME, has been at the forefront of developing innovative solutions for air containment, contamination control, and controlled environments. Our products, including biological safety cabinets, clean benches, fume hoods, and pharmacy isolators, offer unmatched user and product protection for various applications. We design and build the equipment that is used every day in cutting-edge biological and pharmaceutical research by some of the world's leading companies and research organizations.

The Customer Service Representative acts as a liaison between The Baker Company and our customers, sales representatives, Baker product certifiers, engineering, manufacturing, traffic, credit, and the companys accounting staff to calculate and send quotes and sale orders, processes warranties, and fulfill customers various needs to ensure satisfaction.

DUTIES AND RESPONSIBILITIES

  • Fields incoming phone calls and online inquiries from end users, service technicians, and sales professionals in a courteous and helpful manner
  • Supports a network of independent manufacturers sales representatives and / or sales partners
  • Processes quotes and purchase orders
  • Log call data/info into CRM or ERP
  • Coordinate with engineering personnel to get the customers answers as required. Provide product, pricing and other relevant information as requested by Customers / Field Techs
  • Issues warranty calls
  • Ensures customer inquiries are resolved in a timely manner (e.g., warranty, non-warranty, troubleshooting service incidents)
  • Solid understanding of the features and benefits of all products sold and serviced by the company
  • In-depth knowledge of all warranties
  • Ensures compliance with the companys quality assurance program and customer satisfaction programs to ensure the equitable resolution of customer complaints
  • Ensures associate compliance with company time and attendance policies, and adherence to productivity and service standards
  • Communicates with others in the company (vertically and horizontally) to ensure compliance with service standards and company policies.
  • Make every effort to focus on doing it right to make sure the customer is happy or satisfied with our units
  • Provide value to our customers by using Lean tools and concepts to identify and eliminate waste in all forms (scrap/rework, transportation, motion, waiting, inventory, over production, over processing, and under-utilization of people). Uses systemic thinking by seeing processes from end to end and works to challenge the status quo to eliminate the root cause of problems. Is involved in individual and/or team activities that involve using Lean tools and concepts to improve the flow of information and material.
  • Perform other relevant duties as assigned by the supervisor and/or manager

KEY PERFORMANCE METRICS

  • Call logs (In- bound/out-bound)
  • Data log
  • Territory management
  • Product knowledge
  • Order accuracy and validity
  • Completeness of orders

PHYSICAL REQUIREMENTS

  • Able to sit for extended periods of time
  • Able to work on a computer

MINIMUM REQUIREMENTS

  • Associate's/bachelors degree in business (preferred)
  • Excellent communication skills
  • High energy level
  • Strong organizational skills
  • Proficient in Microsoft applications
  • Good analytical skills
  • Ability to multi-task
  • Able to work under pressure and meet deadlines
  • Works under little to no supervision.
  • Experience in international orders / shipments a plus
  • Contracts administration/bids knowledge a plus.

BENEFITS

  • Medical
  • Dental
  • Health Reimbursement Account
  • Flexible Spending Accounts
  • Life and Disability Insurances
  • 401(k)
  • Company Profit Sharing Plan
  • Gym Membership Reimbursement
  • Paid Time Off
  • And More

PIdb29e47c1-

by Jobble