Robotics Production Services Application Support Analyst

4 weeks ago

Pittsburgh, United States Hispanic Technology Executive Council Full time

Robotics Production Services Application Support Analyst

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Were seeking a future team member for the role of Robotics Process Automation Controller to join our Business Automation Processing team. This role is in Pittsburgh, PA HYBRID.

In this role, youll make an impact in the following ways:

Essential Job Functions:

  • Monitor and manage Bots and automated processes within the UiPath and Blue Prism Application Platforms
  • Provides RPA support or technical support services
  • Conducts a wide range of technical analysis to troubleshoot RPA performance or execution issues
  • Reviews system requirements and business processes; coordinate infrastructure installation, and implements software solutions
  • Analyzes software support requirements
  • Supports infrastructure and platform with users during development, user acceptance testing, and production
  • Manage environments, release automated processes to various environments and support post implementation
  • Maintain/update documentation of RPA processes and Platform management
  • Monitor and manage RPA Platform
  • Support releases and testing of automated processing
  • Manage Bot users and integrated applications
  • Maintain Controller schedule
  • Lead support team by providing assistance and guidance to Controllers as well as facilitating the teams success

To be successful in this role, were seeking the following:

  • This resource will become part of the Production Support team supporting the Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) environment.
  • The RPA Process Controller's primary responsibility is to support and administer the day-to-day running of RPA processes in the production environment. The objective of this role is to manage the virtual workforce (robots) in production and to ensure the stability of the Robotic environments Blue Prism and UiPAth Applications. Controllers review process support documentation, troubleshoot issues, communicate with process owners and continue to improve support processes internally within RPA and to Clients.
  • The RPA Controllers monitor and manage Bots and automated processes on the UiPath and Blue Prism Application Platforms. Review process support documentation, troubleshoot issues, communicate with process owners and continue to improve support processes internally within RPA and to Clients. Assist in developing automation solutions and software to better manage the growing digital workforce. The Controller will maintain the schedule, manage automation release schedules, and facilitate the success of the support team by working to improve processes and tools used by Controllers. Will be part of the RPA Design authority to ensure that the automations added to the Platform meet standards that will ensure efficient support.


At BNY, our culture speaks for itself. Heres a few of our awards:

  • Americas Most Innovative Companies, Fortune, 2024
  • Worlds Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN 100% score, 2023-2024
  • Most Just Companies, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloombergs Gender Equality Index (GEI), 2023


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Same Posting Description for Internal and External Candidates

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