Call Center Care Navigator

2 weeks ago

Novato, United States Marin Community Clinics Full time
Overview:

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Call Center Care Navigator will perform a wide range of duties in the medical office. Tasks primarily involve (but are not limited to) assisting the Call Center Providers and working with both internal and external facilities to expedite patient care. The Call Center Care Navigator will contact patients and work closely with the Call Center Providers, medical office staff and also, report to and is under the direction of the Director of Support Services. As such, a high level of customer service must be practiced. Developing skills in listening and communication as well as showing empathy and sincere interest for our patients needs are crucial in their role.

Responsibilities:

Review & make corrections to complete the Electronic Health Record (EHR) Clinical Tasks

Review and submit mammograms orders per standing order on file.

Assist with issues/delays related to patient medications refills

Cross indexing unmatched medications & patients

Resolve issues with hospitals and other care facilities orders that require revisions

Process requests for School Form from School Nurse.

Maintain patient confidentiality in accordance to department policy and HIPPA guidelines.

Attend and participate in required meetings, training and educational programs.

Perform administrative responsibilities, including checking eligibility, verifying demographics, and making follow-up appointments.

Perform other related work as assigned.

Uses appropriate communication templates within Electronic Health Record (EHR).

Schedule appointments for Centerpoint and patient transportation. Removes appointments from schedule and calls patients to reschedule per protocol.

Maintains positive customer service at all times, referring unresolved issues to the Director of Support Services.

Adheres to Marin Community Clinics Code of Conduct and represent MCC in a professional manner.

Other duties as assigned.

Qualifications:

High School diploman or equivalent (GED) is required.

Epic Electronic Health Records experience highly desired.

Must have strong computer experience with MS Office.

1 year experience in a medical environment, health insurance, or related field is preferred.

Medical Terminology and knowledge of CPT codes and Diagnostic orders preferred.

Benefits:

Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

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